Retail Assistant

Cplus Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an enthusiastic individual for a customer-facing role that involves assisting customers and hosting engaging live streams. The ideal candidate will possess strong interpersonal and communication skills, and have a passion for retail and customer service. Basic video filming and editing experience is required, with opportunities to earn through sales commissions and performance incentives.

Benefits

Basic monthly salary

Sales commission

Live performance incentives

Bonus for high-performing videos

Performance-based salary increment

Qualifications

• Strong interpersonal and communication skills are crucial.
• Comfortable on camera and engaging audiences live is essential.
• Basic video filming and editing capabilities needed.

Responsibilities

• Greet and assist customers in store with a positive attitude.
• Process sales transactions accurately at the POS.
• Plan, shoot, edit, and publish live streams and short-form videos.
• Engage with the audience during live streams.

Skills

Interpersonal skills

Communication skills

Video filming capability

Video editing capability

Passion for retail

Creativity

Social media trends awareness

Tools

POS systems

Job description

Responsibilities

• Greet and assist customers in store with a positive, professional attitude.
• Understand and explain product features, benefits, and promotions.
• Process sales transactions accurately (POS systems, payments, receipts).
• Maintain visual merchandising standards and tidy store presentation.
• Monitor stock levels and assist with inventory tasks.
• Handle customer enquiries and resolve issues with care and efficiency.
• Plan, shoot, edit, and publish live streams and short-form videos (e.g., TikTok, Instagram Reels, YouTube Shorts).
• Showcase products creatively to educate, inspire, and drive sales.
• Host live sessions — product demos, Q&A, promotions, launches.
• Engage with the audience during live streams (reply to comments, encourage interaction).
• Use trending formats/music/hashtags to grow brand visibility.
• Collaborate with marketing and store teams on video concepts and schedules.
• Track performance metrics (views, engagement, watch time, conversions).

Qualifications

• Strong interpersonal and communication skills.
• Comfortable on camera and engaging live audiences.
• Basic video filming and editing capability.
• Passion for retail and customer service.
• Creative mindset with awareness of social media trends.
• Preferred
• Experience with TikTok/Instagram Live & Reels.
• Knowledge of brand/products.
• Retail sales experience.

Benefits

• Basic monthly salary.
• Sales commission (in-store + live sales).
• Live performance incentives (based on views, GMV, or conversions).
• Bonus for viral or high-performing videos.
• Performance-based salary increment.
• Hands-on experience in social commerce & live selling (high-demand skill).
• Product knowledge & sales training provided.
• Live hosting scripts and content ideas provided.