Retail Assistant

Petsmore; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A pet retail company located in Kuala Lumpur is looking for a Retail Assistant to enhance customer service and sales. Responsibilities include assisting customers, promoting products, maintaining store operations, and handling transactions. A passion for pets and previous customer service experience is a plus. This role requires flexibility with shift work, including weekends and public holidays, to ensure an excellent shopping experience for customers.

Qualifications

• Prior retail or customer service experience is an added advantage.
• Passionate about pets and willing to learn product knowledge.
• Pleasant personality with good communication and interpersonal skills.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Greet and assist customers in selecting suitable pet products.
• Provide accurate information on products and services.
• Handle customer inquiries and complaints professionally.
• Promote products, grooming services, and membership programs.
• Ensure shelves are well-stocked and organized.
• Operate the Point-of-Sale (POS) system accurately.
• Support colleagues and maintain positive team relationships.

Skills

Customer service skills

Sales skills

Communication skills

Interpersonal skills

Teamwork

Job description

Key Responsibilities

Customer Service

Greet and assist customers in selecting suitable pet products and services.

Provide accurate information on product features, pricing, promotions, and pet care advice.

Handle customer inquiries and complaints professionally, escalating to the Branch Manager when necessary.

Sales and Product Promotion

Actively promote products, grooming services, and membership programs.

Achieve individual and outlet sales targets.

Participate in promotional activities, product launches, and campaigns.

Store Operations

Ensure shelves are well-stocked, labelled, and organized.

Maintain cleanliness and tidiness of the outlet at all times.

Assist in receiving, unpacking, and displaying new stock.

Conduct daily stock count and report discrepancies to the Branch Manager.

Cashiering and Documentation

Operate the Point-of-Sale (POS) system accurately for sales transactions.

Handle cash, credit card, and e-wallet payments responsibly.

Assist in daily sales closing and preparation of related reports.

Teamwork and Compliance

Support colleagues and maintain positive team relationships.

Follow company policies, grooming standards, and safety procedures.

Uphold Petsmore’s brand image and ensure excellent customer experience.

Qualifications and Requirements

Prior retail or customer service experience is an added advantage.

Passionate about pets and willing to learn product knowledge.

Pleasant personality with good communication and interpersonal skills.

Able to work on shifts, weekends, and public holidays.

To apply, please submit your resume online or WhatsApp it to 012-5128449.

Apply now at https://my.hiredly.com/jobs/jobs-malaysia-petsmore-sdn-bhd-job-retail-assistant