Retail

Sea To Table; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Johor Bahru is seeking individuals for an entry-level customer service position. Responsibilities include providing exceptional customer service, maintaining accurate inventory records, and handling cash transactions. The ideal candidates will possess a Secondary/SPM/'O' Level certificate, demonstrate strong customer service and inventory management skills, and have a willingness to work in a fast-paced retail environment. Benefits include annual leave, medical leave, EPF, and employee discounts.

Benefits

Annual Leave

EPF

Medical Leave

SOCSO

Employee Discount on company products/services

Qualifications

• Entry-level position; fresh graduates are encouraged to apply.
• Ability to work independently and in a team.
• Willingness to work on weekends and public holidays.

Responsibilities

• Provide exceptional customer service and assist with product selection.
• Maintain accurate inventory records and conduct regular stock checks.
• Operate cash registers and handle transactions accurately.
• Achieve sales targets by promoting products and providing demonstrations.
• Resolve customer complaints and maintain a clean store environment.

Skills

Customer service skills

Inventory management

Proficiency in English and Mandarin

Problem-solving skills

Sales achievement

Education

Secondary/SPM/'O' Level certificate or equivalent

Job description

Requirement

• Possess a Secondary/SPM/'O' Level certificate or equivalent.
• Entry‑level position; fresh graduates are encouraged to apply.
• Demonstrate strong customer service skills and a passion for providing excellent customer experiences.
• Exhibit proficiency in inventory management, including stocktaking, replenishment, and loss prevention.
• Accurately handle cash transactions and maintain a balanced cash register.
• Proven ability to achieve sales targets and contribute to the overall sales performance of the store.
• Effectively resolve customer complaints and address any issues that may arise during their shopping experience.
• Communicate clearly and professionally in both English and Mandarin, both verbally and in writing.
• Ability to work independently and as part of a team in a fast‑paced retail environment.
• Willingness to work on weekends and public holidays as required by the retail schedule.
• Maintain a neat and organized work environment, adhering to company standards for visual merchandising.
• Demonstrate problem‑solving skills to address operational challenges and improve efficiency.

Responsibility

• Provide exceptional customer service by greeting customers, assisting with product selection, and answering inquiries in a timely and professional manner.
• Maintain accurate inventory records by receiving, stocking, and organizing merchandise, and conducting regular stock checks to identify discrepancies.
• Operate cash registers and handle cash transactions accurately, including processing payments, issuing receipts, and managing refunds or exchanges.
• Achieve sales targets by actively promoting products, upselling to customers, and providing product demonstrations to showcase features and benefits.
• Resolve customer complaints and address concerns effectively, escalating complex issues to supervisors as needed to ensure customer satisfaction.
• Maintain a clean and organized store environment by tidying shelves, arranging displays, and ensuring a safe shopping experience for customers.
• Communicate effectively with team members and supervisors to share information, coordinate tasks, and contribute to a positive work environment.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Employee Discount on company products/services

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