Restaurant Supervisor - Guest Experience & Leadership

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group located in Kuala Lumpur is seeking a Restaurant Supervisor to enhance guest experiences through exceptional service and team collaboration. You will be responsible for training staff, maintaining high service standards, and addressing guest needs. This role offers growth opportunities, comprehensive wellness programs, and contributions to local employment benefits. Join our team and become a part of our commitment to excellence in hospitality.

Benefits

Learning & Development programs

MOstay programme for hotel stays

Health and wellness benefits

Higher EPF contributions

Public holiday entitlement

Qualifications

• Knowledgeable about customer service and possesses guest contact skills.
• Able to handle requests and complaints efficiently and courteously.
• Attentive and anticipatory of guest needs.

Responsibilities

• Ensure menus and drinks lists provided to guests are in perfect condition.
• Conduct training sessions for colleagues.
• Attend to guest requests and complaints.
• Monitor and supervise VIP functions.
• Ensure colleagues know menu items.

Skills

Customer service skills

Handling guest/colleague complaints

Anticipating guest needs

Ability to work under minimal supervision

Job description

A luxury hotel group located in Kuala Lumpur is seeking a Restaurant Supervisor to enhance guest experiences through exceptional service and team collaboration. You will be responsible for training staff, maintaining high service standards, and addressing guest needs. This role offers growth opportunities, comprehensive wellness programs, and contributions to local employment benefits. Join our team and become a part of our commitment to excellence in hospitality.