Restaurant Operations Supervisor - Growth & Bonuses

Xin Ji 信记 Signature; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local restaurant chain in Kuala Lumpur is seeking a dedicated individual to manage daily operations and ensure excellent customer service. You will be responsible for coordinating restaurant activities, managing opening and closing procedures, and addressing customer feedback. The ideal candidate has 1-2 years of experience, must communicate in Mandarin, and is committed to adhering to hygiene and safety standards. The role also offers various benefits including bonuses, training, and a supportive team environment.

Benefits

Full attendance bonus

Performance bonus

Team training

13% EPF contribution

SOCSO

Staff meals

Parking provided

Dormitory for outstation staff

Staff discount

Annual staff party

Qualifications

• Minimum 1-2 years related experience in a restaurant or similar position.
• Ability to communicate effectively in Mandarin.

Responsibilities

• Coordinate daily restaurant operations for efficiency.
• Manage opening and closing procedures as per SOP.
• Handle and resolve customer complaints to ensure satisfaction.
• Ensure compliance with safety and hygiene regulations.
• Report operational status and feedback to management.

Skills

Communication in Mandarin

Customer service skills

Team management

Education

SPM

Job description

A local restaurant chain in Kuala Lumpur is seeking a dedicated individual to manage daily operations and ensure excellent customer service. You will be responsible for coordinating restaurant activities, managing opening and closing procedures, and addressing customer feedback. The ideal candidate has 1-2 years of experience, must communicate in Mandarin, and is committed to adhering to hygiene and safety standards. The role also offers various benefits including bonuses, training, and a supportive team environment.