Restaurant General Manager / Assistant Restaurant Manager

A&W Restaurants; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fast-food chain in Malaysia is seeking an experienced Shift Leader to oversee restaurant operations. You will manage your shifts, drive sales performance, and ensure exceptional customer service while leading your team. The ideal candidate has at least 2 years of experience in restaurant management, preferably in a quick-service environment. This role offers a competitive salary, clear promotion paths, and comprehensive benefits including medical coverage and paid management training.

Benefits

Competitive Starting Salary

Quarterly performance incentives

Comprehensive medical & dental coverage

Paid management training

Meal allowances and product discounts

Qualifications

• Minimum 2 years in restaurant/hospitality management.
• QSR or fast-food experience strongly preferred.
• Proven ability to lead teams and deliver excellent customer service.

Responsibilities

• Take full operational control during your shifts.
• Monitor sales, control costs, and manage cash handling.
• Ensure every customer has a great experience.

Skills

Leadership

Customer Service

Problem Solving

Cash Management

Food Safety Knowledge

Job description

Overview

For over 60 years, A&W has been Malaysia's favorite destination for that legendary Root Beer Float and iconic Coney Dogs. We're not just another fast-food chain—we're a beloved brand with loyal customers and a culture that actually values its people.

You'll have significant autonomy, leading shifts, managing the team, and making operational decisions that impact results.

What You'll Gain

• Competitive Starting Salary + quarterly performance incentives
• Clear Promotion Path – Average promotion to Restaurant Manager in 12-18 months with pay increment
• Comprehensive Benefits – Medical & dental coverage, 14 days annual leave + sick leave, EPF & SOCSO
• Paid Management Training – Complete QSR operations certification and leadership development programs
• Staff Perks – Meal allowances, A&W product discounts, and team events

Your Key Responsibilities

• Lead Your Shifts – Take full operational control during your shifts, managing crew members and ensuring smooth service during peak hours.
• Drive Performance – Monitor sales, control costs, manage cash handling, and contribute to hitting restaurant targets that determine your bonuses.
• Deliver Excellence – Maintain A&W's CHAMPS standards (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed) and ensure every customer has a great experience.
• Manage Operations – Handle inventory ordering, staff scheduling, daily reporting, and maintain food safety compliance.
• Develop Your Team – Coach and train crew members, conduct performance reviews, and build the next generation of leaders.
• Learn the Business – Your Restaurant Manager will mentor you on full P&L management, strategic planning, and multi-unit operations to prepare you for promotion.

What You Need to Succeed

• Minimum 2 years in restaurant/hospitality management (supervisor or assistant manager level)
• QSR or fast-food experience strongly preferred
• Proven ability to lead teams and deliver excellent customer service
• Strong problem-solving skills and ability to work in fast-paced environments
• Good understanding of food safety, inventory control, and cash management
• Responsible and maintain positive attitude with a high level of energy at all times