Resort Manager

Exsim Hospitality Berhad; Port Dickson; On-site; MYR 90,000 - 120,000; Full time

Job summary

A hospitality company in Port Dickson is seeking an experienced Resort / Hotel Manager to lead operations and drive profitability. The ideal candidate will have over 5 years of management experience, a strong sales background, and proven ability to enhance guest satisfaction. Responsibilities include overseeing hotel functions, managing budgets, and leading staff to achieve exceptional service standards. This is a key role to shape the hotel's market position and ensure long-term growth.

Qualifications

• Over 5 years of resort or hotel management experience.
• Experience with hotel pre-opening operations is advantageous.
• Proven record in revenue growth.

Responsibilities

• Oversee daily hotel operations and coordinate across departments.
• Deliver exceptional guest experiences and resolve issues.
• Manage budgets and drive financial performance.

Skills

Leadership

Sales Management

Guest Service Excellence

Financial Acumen

Problem Solving

Education

Bachelor’s degree in hospitality/business or equivalent experience

Job description

We are seeking an experienced and dynamic Resort / Hotel Manager to lead the overall operations, performance, and profitability of our hotel. This role requires a strategic leader with proven sales experience, exceptional guest service standards, and the ability to lead multidisciplinary teams to achieve operational excellence. Candidates with experience in hotel opening setup and/or hotel sales will be given preference.

What you'll be doing

• Oversee daily hotel operations, ensuring smooth coordination across Rooms, F&B, Housekeeping, and Maintenance. Implement SOPs, service standards, and operational controls to maintain efficiency and quality.
• Deliver exceptional guest experiences by maintaining high service standards and resolving issues promptly.
• Drive financial performance by managing budgets, monitoring revenues/expenses, and implementing cost‑control measures.
• Conduct market research, competitor analysis, and pricing reviews to ensure competitive positioning. Collaborate with Sales & Marketing to increase occupancy, revenue, and market presence.
• Develop and execute sales strategies targeting corporate, leisure, travel agents, online channels, and group business.
• Set performance goals, conduct evaluations, and build a strong team culture.
• Lead, train, and motivate staff to achieve service excellence and operational efficiency.
• Implement proactive strategies to strengthen the hotel’s market position and long‑term growth.
• Support and manage hotel pre‑opening setup arrangements, including operational readiness and team preparation.

What we're looking for

• Bachelor’s degree in hospitality/business or equivalent experience.
• 5+ years of resort or hotel management experience, with strong sales background.
• Hands‑on experience with hotel pre‑opening operations is a strong advantage.
• Strong financial acumen and proven track record in revenue growth.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced and competitive hospitality environment.

✨ Join us and play a key role in shaping the success and reputation of our hotel in the competitive hospitality market.