Resort Manager

YL Central Services Sdn. Bhd.; Gopeng; On-site; MYR 100,000 - 150,000; Full time

Job summary

A resort management company located in Gopeng, Perak is seeking a qualified candidate to provide leadership and management within hospitality operations. The role will involve overseeing daily operations, staff management, and ensuring excellent guest experiences. Candidates should have a minimum diploma in a relevant field and several years of working experience, including managerial roles in hospitality operations. The position offers benefits such as annual leave, medical insurance, and EPF contributions.

Benefits

Annual Leave

Medical Insurance

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

5 Working Days

Qualifications

• Minimum 3–5 years working experience in hospitality operations.
• At least 2 years in a managerial role.
• Experience in resort operations is an added advantage.

Responsibilities

• Provide overall leadership and management of the resort’s daily operations.
• Oversee daily resort operations, including front office and housekeeping.
• Lead, train, supervise, and evaluate staff for strong performance.

Skills

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Understanding of hospitality operations

Problem-solving and decision-making skills

Knowledge of cost control and budgeting

Education

Minimum Diploma in Hospitality Management, Tourism or related field

Job description

YL Central Services Sdn. Bhd. – Gopeng, Perak

Strong leadership and people management skills.

Excellent communication, interpersonal, and customer service abilities.

Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.

Ability to handle guest complaints professionally and efficiently.

Strong problem-solving, decision-making, and organisational skills.

Basic understanding of food hygiene and safety practices.

Knowledge of cost control, budgeting, and basic financial reporting.

Physically fit and able to work in a fast-paced environment.

Punctual, reliable, and a good team player.

Willing to work flexible hours, weekends, and public holidays.

Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.

Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.

Experience in resort operations is an added advantage.

Requirement

• Strong leadership and people management skills.

• Excellent communication, interpersonal, and customer service abilities.

• Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.

• Ability to handle guest complaints professionally and efficiently.

• Strong problem-solving, decision-making, and organisational skills.

• Basic understanding of food hygiene and safety practices.

• Knowledge of cost control, budgeting, and basic financial reporting.

• Punctual, reliable, and a good team player.

• Willing to work flexible hours, weekends, and public holidays.

• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.

• Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.

• Experience in resort operations is an added advantage.

Responsibility

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.

• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.

• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.

• Prepare and manage staff duty rosters to ensure sufficient manpower.

• Work with the Group Managing Director to implement operational plans and business goals.

• Manage budgets, control costs, and monitor expenses to meet profitability targets.

• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.

• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.

• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.

• Review guest feedback and operational data to identify issues and implement improvements.

• Support marketing activities, promotions, and events to boost occupancy and revenue.

• Prepare regular operational reports for management.

• Perform any other tasks assigned by the superior.

Benefits

• Annual Leave
• Medical Insurance
• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO
• 5 Working Days