Reservation Sales Agent

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

A worldwide hotel chain is seeking a dedicated Reservations Agent in Kuala Lumpur, Malaysia. The role includes processing reservation requests, managing guest inquiries, and ensuring the highest quality of service. Candidates should possess a high school diploma and at least one year of related experience in customer service or hospitality. Join our team to provide exceptional guest experiences and develop your capability in a supportive environment.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience is required.
• Must maintain confidentiality of proprietary information.

Responsibilities

• Process reservation requests via phone, fax, or mail.
• Manage guest rooming requests and special needs.
• Prepare billing accounts according to accounting policies.
• Ensure compliance with company policies and quality assurance standards.

Skills

Customer service skills

Communication skills

Sales techniques

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

Job Description

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25189744
• Job Category Reservations
• Posting Date 11/26/2025, 07:37 AM
• Apply Before 12/25/2025, 07:37 AM
• Job Schedule Full time