Reservation Assistant

Wyndham Ion Majestic; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel management company in Puchong seeks an organized individual to manage room reservations and ensure smooth guest experiences. Responsibilities include processing reservations, responding to guest inquiries, and coordinating with various departments. Strong attention to detail and customer service skills are essential. This role includes administrative duties such as maintaining an organized filing system and preparing statistics.

Responsibilities

• Process room reservations through phone, email, and online booking systems.
• Input and update all reservation details in the Property Management System.
• Create and manage manual reservations from Siteminder and SynXis.

Job description

Responsibilities

• Process room reservations through phone, email, online booking systems, and other communication channels.
• Input and update all reservation details accurately in the Property Management System (PMS).
• Perform daily data entry and update new reservation segments and payment methods.
• Create and manage manual reservations from Siteminder and SynXis.
• Create manual FIT (Free Independent Traveler) reservations received from travel agents.
• Handle owner bookings and complimentary stay reservations received via email.
• Update No-Show Report, Cancellation Report, and Daily Arrival Report.
• Process payment charges for Booking.com reservations 7 days prior to arrival.
• Verify and post payments received via bank transfer after confirmation.

Guest & Partner Communication

• Attend to guest inquiries received via email and phone.
• Handle phone call inquiries transferred from the Customer Care (CC) team.
• Respond to travel agent requests and other stakeholder inquiries promptly and professionally.

Coordination and Communication

• Liaise with the Front Office, Sales, Housekeeping, and Finance departments to ensure smooth guest experiences.
• Provide accurate daily reservation reports and updates.
• Notify relevant departments of any VIP or special requests.

Administrative Duties

• Maintain an organized and up-to-date reservation filing system.
• Prepare daily, weekly, and monthly reservation statistics as required.
• Follow all company policies, procedures, and standards.