Renewal Specialist

Siemens; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading software solutions provider is seeking a Renewal Sales Representative based in Hanoi, Vietnam. This role is responsible for managing subscription renewals, engaging with customers, and ensuring successful contract closures. Ideal candidates will have a Bachelor's degree, strong sales experience, and proficiency in data analysis tools like Excel and Power BI. The position requires excellent communication skills in English and Vietnamese, along with the ability to travel within Vietnam to meet clients.

Benefits

Competitive basic salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Strong analytical background or equivalent experience.
• Proven sales experience in renewals or customer success.
• Ability to operate under strict deadlines and prioritize tasks.

Responsibilities

• Drive and manage subscription renewals and upsells.
• Prepare proposals and negotiate terms with customers.
• Collaborate with internal teams to close renewals.

Skills

Sales experience

Customer management skills

Data analysis using Excel

Proficiency in Microsoft Office applications

Excellent communication skills in English

Education

Bachelor’s Degree in a related field

Tools

Excel

Power BI

SFDC

Job description

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About the Role

We are currently looking for a Renewal Sales Representative to join our regional Sales team. In this role, you will be responsible for renewing maintenance and SaaS subscription-based software products, up-sells, price increases and extending the tenure and lifetime value of our customers. The person should be able to engage with various levels of contacts to advance the customer journey through strong rapport building and consultative partnership.

A key part of this role is identifying possible roadblocks to customer longevity in various parts of the Siemens/Customers relationship, including product training, license deployment, and license utilization. Skills include identification of potential customer needs, detailed account assessment, and in-depth collaboration with other internal teams.

This role is based in Hanoi, Vietnam with occasional travel in the region.

Key Areas of Responsibility

• Responsible for driving, forecasting and ensuring the closure of renewals.
• Manage the different facets of subscription and support renewals.
• Prepare the renewal proposals, invoices, notifications, and update customers for upcoming contract expiration.
• Connect with partners/customers directly to negotiate terms and conditions to consult and sell specific renewal product, including multi-year renewal, co-term renewals and upsell for renewal expansion.
• Drives and own the transformation of perpetual license to SaaS licenses with partners and customers.
• Collaborate cross functionally with Sales, Pre-sales, Finance and Customer Success team to close renewals.
• Identify customer needs, pain points and demonstrate account management capabilities to guide renewal closure.
• Develop risk mitigation strategies to reduce churn rates.

Qualifications

• Minimum Bachelor’s Degree in a related field with strong analytical background or equivalent experience.
• Proven sales experience in the field of renewals quota carrying or customer success in SaaS company.
• Excellent customer management skills with external stakeholders leading to customer retention and adoption for SaaS model.
• Familiar and demonstrated good proficiency regarding contract renewal processes.
• Ability to operate under strict deadlines and know how to prioritize the assigned tasks.
• Proactive, results driven, eager to learn, detailed, strong follow up and adaptable.
• Experience of working in a multinational organization covering the Southeast Asian market is preferred.
• Proficient in data analysis using Excel (e.g., PivotTables, VLOOKUP/HLOOKUP) and Power BI for forecasting and insights.
• Willing to travel within Vietnam to meet with customers or partners when required.
• Excellent proficiency with Microsoft Office applications, especially MS Excel and SFDC.
• Excellent spoken and written communication skills in Vietnamese, English, and other languages among SEA countries will be preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.