Remote Technical Services & Customer Growth Specialist

Mine Vision Systems; Remote; MYR 100,000 - 150,000; Full time

Job summary

A mining technology company is seeking a Technical Services Specialist to provide training and technical support for underground mining technology. Candidates should have a background in Geology or Engineering, with experience in underground operations being preferred. This role involves working closely with customers to enhance their experience with the company's solutions, while supporting business development efforts. The position offers the flexibility of remote work and requires travel of up to 50%. Ideal candidates will be self-starters with excellent communication skills and customer-focused approaches.

Benefits

Full benefits offering

Generous PTO

Opportunity for hands-on work with cutting-edge technology

Qualifications

• Prior underground experience in Technical Services strongly preferred.
• Confident approach with the ability to build long-term customer relationships.
• Self-starter who learns new technologies quickly.

Responsibilities

• Provide training, technical support, and consulting services to customers.
• Serve as the primary technical owner for a portfolio of small enterprise accounts.
• Identify expansion and renewal opportunities within assigned accounts.

Skills

Customer-focused approach

Strong communication skills

Underground mapping knowledge

Ability to handle multiple demands

Proficiency in English

Knowledge of Geology or Engineering disciplines

Education

Bachelor of Science in Geology or Engineering

Tools

Underground mapping software

Job description

A mining technology company is seeking a Technical Services Specialist to provide training and technical support for underground mining technology. Candidates should have a background in Geology or Engineering, with experience in underground operations being preferred. This role involves working closely with customers to enhance their experience with the company's solutions, while supporting business development efforts. The position offers the flexibility of remote work and requires travel of up to 50%. Ideal candidates will be self-starters with excellent communication skills and customer-focused approaches.