Remote Student Advisor (Post-Sales Customer Service)

Think Academy; Remote; MYR 20,000 - 100,000; Part time

Job summary

An education technology company in Kuala Lumpur is seeking a Remote Student Advisor to support students and parents throughout their academic journey. This post-sales customer support role focuses on onboarding, feedback collection, and providing continuous assistance. Candidates must be fluent in Mandarin and English, possess a bachelor's degree, and have relevant customer service experience. Working hours are 5 days a week, with a schedule that may require late-night shifts. This is a fantastic opportunity for passionate individuals eager to make a difference in education.

Qualifications

• Fluent in both Mandarin and English to support clients effectively.
• Customer service or sales experience preferred, especially in the education sector.
• Ability to work independently and manage tasks remotely.

Responsibilities

• Serve as the first point of contact for inquiries and support.
• Maintain relationships with students and parents, providing timely assistance.
• Keep CRM records updated with interactions and feedback.

Skills

Fluent in Mandarin

Excellent communication skills

Customer service experience

Organizational skills

Problem-solving skills

Education

Bachelor’s degree or above

Tools

CRM systems

Online communication tools

Job description

Think Academy – Kuala Lumpur, Kuala Lumpur

We are currently seeking dedicated and passionate individuals to join our remote post‑sales team, ensuring that every student experiences a smooth, well‑supported, and successful academic journey!

Position Title: Remote Student Advisor (Post‑Sales Customer Support)

Job Type: Contract / Temporary

Working Hours: 5 days per week, 40 hours per week

Location: Remote (Anywhere in Malaysia)

Intended Start Date: ASAP

Who We Are

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed‑Tech) company to provide K‑12 extra‑curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We are a math‑focused after‑school program offering two core tracks: the Competition Track for advanced problem solvers and the School Common Core Track for strengthening fundamental math skills. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Role Overview

We are seeking a dedicated and customer‑centric Remote Student Advisor to support our U.S.-based students and parents throughout their learning journey. This is a post‑sales customer support role that includes student onboarding, feedback collection, and continuous support across the academic term.

If you are comfortable with late‑night working hours, passionate about education, and fluent in Mandarin with a strong desire to support learners worldwide, this role may be an excellent fit for you.

Key Responsibilities

• Serve as the first point of contact for students and parents, answering inquiries, resolving issues, and providing timely assistance.
• Proactively follow up with potential students, offering clear and personalized course information to help them make informed educational decisions.
• Maintain strong relationships with existing students and parents, by delivering efficient, high‑quality service and responding to inquiries promptly and professionally.
• Keep accurate and detailed CRM records of interactions, feedback, issues, and resolutions.
• Collaborate with the teaching, product, and customer experience teams to collect feedback and help improve products and services.
• Stay up‑to‑date with course details, pricing, and service policies to ensure accurate information is provided to students and parents.
• Participate regularly in training webinars and learning sessions to stay updated on the latest educational information and product knowledge, continuously enhancing professional skills in alignment with our service excellence goals.

Requirements

• Bachelor’s degree or above.
• Fluent in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
• Relevant experience in customer service or sales roles; candidates with an education industry background are preferred.
• Excellent communication, interpersonal, and customer service skills.
• Highly organized and self‑driven; able to work independently and manage tasks remotely.
• Familiarity with CRM systems and online communication tools.
• A positive work attitude, patience, and a strong customer‑oriented service mindset.
• Strong problem‑solving skills, with the ability to handle customer disputes professionally and positively.

Work Schedule

• 5 days per week, 40 hours per week.
• Shift timing: 11:30 PM – 8:30 AM or 1:00 AM – 10:00 AM.
• Fixed work shifts will be confirmed prior to onboarding.