Remote Service Delivery - Associate Service Engineer

TipTopJob.com Malaysia; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading enterprise application software company is seeking a Remote Service Delivery - Associate Service Engineer to provide excellent customer support. In this role, you'll perform root cause analysis, deliver Continuous Quality Check services, and support customers in their transformation to S/4HANA. Ideal candidates will have 3 years’ experience with SAP products, strong customer-facing skills, and knowledge of SAP Services. This position offers a regular full-time employment type with potential for hybrid work.

Qualifications

• Strong customer-facing experience and business acumen.
• Proven knowledge about SAP Services & Support Portfolio.

Responsibilities

• Perform root cause analysis and provide solutions to customers.
• Deliver remote Continuous Quality Check services.
• Support customers in their transformation to S/4HANA.

Skills

Customer-facing experience

Business acumen

Knowledge of SAP products

Education

3 years’ experience with SAP products and technology

Job description

Remote Service Delivery - Associate Service Engineer

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position Summary

SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP Customer Services & Delivery – Premium Hub – CoE is recognized for its world‑class customer care, leading service and support offerings, and fast‑growing business. We strive to further improve our innovative service portfolio and customer engagement programs, and increase delivery efficiency across all deployment scenarios (on‑premise, cloud, hybrid). This role supports SAP Enterprise Support and Premium Engagement customers, ensuring excellence in regional customer delivery and value realization.

Expectations and Tasks

• Perform root cause analysis and provide solutions to customers in complex environments within specific fields, areas or solutions.
• Deliver SAP Services & Support – remote Continuous Quality Check (CQC) services and Expert Guided Implementation (EGI) services as a technical/functional expert for a broad area of topics.
• Support customers in their transformation to S/4HANA and/or to the cloud.
• Actively provide customer feedback to product or service development teams.
• Drive new initiatives and activities to improve the value of our services.
• Collaborate seamlessly with teams in other regions and/or functions across the globe.
• Stay engaged with the latest technologies and SAP products.
• Identify learning opportunities in daily tasks by staying curious and open to new experiences that enhance technical and functional knowledge.

Education and Qualifications / Skills and Competencies

Work Experience

• 3 years’ experience with SAP products and technology.
• Strong customer‑facing experience and business acumen.
• Proven knowledge about SAP Services & Support Portfolio.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: careerssap.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440311 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid