Remote Payment Operations Lead - Drive Efficiency & Growth

Ezypay; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading payment solutions provider in Kuala Lumpur seeks a Payment Operations Team Lead to manage and enhance payment processes. The ideal candidate will have over 5 years of experience in payment operations, exceptional leadership skills, and the ability to implement best practices for efficiency. This role offers a competitive salary and benefits, including flexible working arrangements and a dynamic team culture.

Benefits

Generous salary package

Gym subsidies

Casual dress code

Flexible working arrangements

Delicious office snacks

Guidance and mentoring from leaders

Dynamic, positive work environment

Fantastic team culture

Qualifications

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
• Strong knowledge of payment processing systems and compliance regulations.
• Experience in a fast-paced, high-growth environment.

Responsibilities

• Lead and mentor the Payment Operations team.
• Oversee daily payment processing activities.
• Implement and optimize operational processes for efficiency.
• Manage complex payment issues and escalations.
• Collaborate with IT, Finance, and operations teams.
• Monitor KPIs to track team performance.
• Conduct regular training sessions for team members.
• Prepare and present performance reports.
• Identify gaps and streamline processes.

Skills

Analytical skills

Leadership

Problem-solving

Communication skills

Attention to detail

Tools

Microsoft Office Suite

Data analysis tools

Job description

A leading payment solutions provider in Kuala Lumpur seeks a Payment Operations Team Lead to manage and enhance payment processes. The ideal candidate will have over 5 years of experience in payment operations, exceptional leadership skills, and the ability to implement best practices for efficiency. This role offers a competitive salary and benefits, including flexible working arrangements and a dynamic team culture.