Remote Order Experience Specialist II

Zebra Technologies; Simpang Ampat; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading technology firm in Malaysia is looking for a detail-oriented Order Experience Representative to manage customer orders and inquiries in a hybrid work setting. The role involves data entry, coordination with internal departments, and delivering exceptional customer service. Candidates should have at least a High School diploma and 1-2 years of relevant experience, with strong communication skills and proficiency in Microsoft applications.

Qualifications

• Minimum of 1-2 years of work experience.
• Fluent English and local language proficiency.
• Solid knowledge of product and service order policies.

Responsibilities

• Enter new product and service contract orders into the system.
• Act as primary contact/account representative for key customers.
• Coordinate with internal departments on order status and invoicing.

Skills

Data entry skills

Attention to detail

Process adherence

Customer service orientation

Strong communication skills

Intermediate problem-solving skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading technology firm in Malaysia is looking for a detail-oriented Order Experience Representative to manage customer orders and inquiries in a hybrid work setting. The role involves data entry, coordination with internal departments, and delivering exceptional customer service. Candidates should have at least a High School diploma and 1-2 years of relevant experience, with strong communication skills and proficiency in Microsoft applications.