Remote Mandarin CSR (Night Shifts) - Email/Chat/Phone Support

TP; Johor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking Mandarin-speaking Customer Service Representatives to work from home in Johor, Malaysia. In this role, you will manage customer inquiries via email, chat, and calls, ensuring a positive experience. Ideal candidates possess strong communication skills and are able to work rotational shifts, including weekends and nights. This position offers competitive salary and growth opportunities.

Benefits

Competitive salary and benefits package

Paid training

Career development opportunities

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage.
• Flexibility to work on rotational shifts, including weekends.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and update records.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to multitask

Job description

A customer service company is seeking Mandarin-speaking Customer Service Representatives to work from home in Johor, Malaysia. In this role, you will manage customer inquiries via email, chat, and calls, ensuring a positive experience. Ideal candidates possess strong communication skills and are able to work rotational shifts, including weekends and nights. This position offers competitive salary and growth opportunities.