Remote Customer Support & Insights Specialist

Star Activation; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is looking for a qualified candidate to manage customer registration details, handle emails, and support the marketing team. Ideal applicants will have customer service experience in the financial sector, be fluent in Mandarin, and possess strong communication skills. This is a fully remote job that offers flexibility within a fast-paced, multicultural environment.

Benefits

100% remote work

Flexible workplace

Growth opportunities in a multicultural team

Qualifications

• Strong communication and service mindset, quick-thinking, responsible, self-motivated.
• Customer service experience in the financial industry is preferred.
• Typing speed of 80 words per minute or more.

Responsibilities

• Review and verify customer registration details, manage accounts.
• Handle customer emails and coordinate with internal departments for resolution.
• Respond to support tickets and live chat feedback.

Skills

Strong communication skills

Service mindset

Quick-thinking

Self-motivated

Fast learner

Fluent in Mandarin

Proficient in English

Education

Diploma or above in Marketing, Business Administration, or Statistics

Tools

Excel

Word

Email systems

Job description

A customer service firm in Kuala Lumpur is looking for a qualified candidate to manage customer registration details, handle emails, and support the marketing team. Ideal applicants will have customer service experience in the financial sector, be fluent in Mandarin, and possess strong communication skills. This is a fully remote job that offers flexibility within a fast-paced, multicultural environment.