Remote Crypto Chat Support Specialist (Korean/English)

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global support services provider is seeking a Chat Support Consultant to deliver exceptional customer support in crypto trading. In this role, you will engage with customers via live chat and email, build strong relationships, and provide accurate information. Ideal candidates are native Korean speakers with excellent English skills and experience in live chat support, especially in the financial or crypto sectors. Enjoy a flexible schedule and remote work opportunities in a multicultural environment.

Benefits

Flexible schedule

Remote cooperation

Inclusive international environment

Compensation in USD

Referring friends rewards

Health policy balance

Responsive leadership

Self-development opportunities

Trust-based culture without time tracking

Qualifications

• At least 6-12 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.

Responsibilities

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Provide valid, accurate information and solutions to customer requests.
• Maintain up-to-date knowledge of the company's trading platform.

Skills

Native Korean speaker

Excellent English communication skills (C1 level)

Strong analytical and logical thinking skills

Problem-solving skills

Positive and proactive attitude

Tools

CRM experience in Salesforce

Job description

A global support services provider is seeking a Chat Support Consultant to deliver exceptional customer support in crypto trading. In this role, you will engage with customers via live chat and email, build strong relationships, and provide accurate information. Ideal candidates are native Korean speakers with excellent English skills and experience in live chat support, especially in the financial or crypto sectors. Enjoy a flexible schedule and remote work opportunities in a multicultural environment.