Regional Technical Data Engineer

Airbus; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aerospace company in Malaysia is looking for a skilled individual to provide first line support on Technical Data to ensure customer satisfaction in the Asia Pacific region. The role involves organizing training sessions for customers on how to efficiently use Technical Data and coordinating workshops while ensuring compliance and continuous improvement. Ideal candidates should be professionals in Technical Data & Publications with a commitment to integrity and customer service.

Benefits

Flexible working arrangements

Commitment to workforce diversity

Responsibilities

• Provides first line support for Technical Data queries.
• Communicates with Airbus HQ regarding issues and reporting.
• Conducts Technical Data familiarization courses for customers.
• Analyzes customer feedback for product/service improvements.
• Organizes regional Technical Data workshops and conferences.
• Communicates with operators about new products/services.
• Supports Airbus teams with Technical Documentation topics.
• Provides briefings on Technical Data for sales support.

Job description

Overview

Job Description: The jobholder is responsible for providing to Asia Pacific region Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction. This includes familiarization/ training to ensure efficient use of the technical data by Customers. Also acquiring customers feedback on Airbus Technical data products, support and services in order to identify issues and/or subjects for continuous improvements.

Responsibilities

1. Answers, as first line Support, the Technical Data queries from internal and external customers and ensures queries to be handled in expedite manner.
2. Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
3. Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
4. Acquires; analyses customers feedback needs and requirement for continuous improvements of products and services.
5. Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.
6. Ensures regular communication towards operators promoting new and/or enhanced products/services.
7. Support local Airbus teams with topics related to Technical Documentation.
8. Provides dedicated briefing on Technical Data products & services for sales support.
9. Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.
10. Carry out any other task as directed by the superior.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Employment Type

Permanent

Experience Level

Professional

Job Family

Technical Data & Publications

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom at airbus dot com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.