Regional Partner Operations Leader

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur is seeking a Vendor Management Lead to lead a team of vendor managers and ensure operational excellence. The ideal candidate will have over 8 years of experience in vendor management and proficiency in service delivery across multiple regions. Responsibilities include managing operations, resolving escalations, and collaborating with cross-functional teams to meet business needs. This role offers the chance to drive continuous improvement and ensure compliance with standards.

Qualifications

• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.

Responsibilities

• Lead and develop a team of vendor managers.
• Oversee daily partner delivery operations.
• Manage escalations, service disruptions, and issue resolution.
• Conduct performance reviews and governance meetings.
• Collaborate with various teams to align execution.
• Drive continuous improvement initiatives.
• Ensure accurate reporting and documentation.

Skills

Leadership

Vendor management

Service delivery operations

Communication

Negotiation

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
• Oversee day-to-day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
• Manage escalations, service disruptions, and issue resolution with agility and professionalism.
• Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
• Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
• Drive continuous improvement initiatives across the partner ecosystem.
• Ensure accurate reporting, documentation, and audit readiness for all partner activities.

Qualifications

• Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.
• Candidates from product companies preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.