Regional Lead Fraud Risk Strategy Cards (Malaysia/ India)

Standard Chartered; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading international bank is seeking an experienced professional for Fraud Risk Management in Kuala Lumpur, Malaysia. You will minimize fraud losses, develop fraud management strategies, and lead collaborative efforts with various stakeholders. Candidates should possess strong analytic skills, risk operations knowledge, and relevant certifications. The role offers flexible benefits, generous leave policies, and opportunities for professional development.

Benefits

Core bank funding for retirement savings

Flexible working options

Generous leave policies including parental leave

Qualifications

• Functional knowledge about Risk operations is essential.
• Experience with Card Risk tools is preferred.
• Familiarity with analytic tools like SAS and R is beneficial.

Responsibilities

• Minimize fraud losses by recommending rules to detect fraud.
• Develop and manage a fraud management information system.
• Collaborate with stakeholders on fraud risk management.

Skills

Analytic tools such as SAS, R

Risk operations knowledge

Card Risk tools usage

Education

CFE, SAS, SQL certifications

Job description

Overview

Job Summary: This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries. Please ensure that you select a country where the role is based.

Strategy

• Minimise fraud losses by recommending rules to detect real time fraud and on a pro-active basis.
• Provide co-ordination and support in rollout and execution of processes.
• Manage the processes and activities with current capacity.
• Ensure that policies and processes are followed.
• Reduce fraud losses by timely placement of system parameters.
• Manage the relationship between country and other team members within Fraud Operations.
• Provide guidance to team members on operational issues.
• Develop and manage a fully-fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks.
• Provide system and information support to all regions across WRB.

Business

• Responsibilities related to the delivery of business and/ or financial objectives, for example, awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Stay abreast with industry existing/emerging fraud risks.
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Evaluate latest practices/tools to identify next generation fraud detection system.
• Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards.
• Ensure proper and updated documentation in place for in-country policies and procedures.

Processes

• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group.
• Actively involve in automation initiatives.
• Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with internal policies and external regulations.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees.
• Strong collaboration with key stakeholders/partners (e.g. WRB Risk, Products, Operations, Operational Risk, CFCR, Technology).
• Share information on fraud trends and identify emerging fraud threats.
• Leverage common tools, information, and processes.
• Regular review with stakeholders across Group and Countries.
• Sharing of significant fraud MO, root causes and best practices as part of Global standards.
• Support and provide feedback/guidance on issues faced within the region through performance reviews with Country/Regional FRM teams.
• Ensure Lessons Learned are shared with SCB countries in a timely manner.
• Support implementation of the Group Operational Risk Framework in Risk Operations and monitor operational risk metrics to identify potential control weaknesses.

Key Responsibilities

People & Talent

• Ensure adequate training (On the Job, soft skills, etc.) is provided to all staff members.
• Ensure that team members only use systems and access information for which they have authorization and only use the systems and information for authorized purposes.
• Support identification, engagement and retention of high quality FRM professionals.
• Ensure that holders of all critical roles are suitably skilled and qualified with effective supervision to mitigate risks.

Risk Management

• Identify and monitor fraud threats, vulnerabilities, and risks.
• Drive and influence enhancements for fraud risk management internal controls.
• Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.
• Advise 1LOD, 2LOD and 3LOD stakeholders on fraud risk management.
• Drive and influence corrective actions on fraud trigger events.
• Analyze complex reports and provide fraud risk management insights to decision makers.
• Develop and implement fraud risk management strategies in response to insights.

Governance

• Embed the Group’s values and code of conduct in Retail Risk Operations to ensure adherence to ethics and compliance with relevant policies, processes and regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead the Card Fraud Risk Strategy team to achieve outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Where relevant, insert local regulator responsibilities and rationale for allocation.
• Serve as a Director of the Board of entities where applicable and exercise authorities delegated by the Board.

Key Stakeholders

• Internal stakeholders: WRB Group/Regional/Country COO; Product; Business; Credit Risk; Head – Fraud Surveillance; Risk Operations management; IT; HR.
• External stakeholders: Auditors; Associations (Visa, MasterCard, etc.); Suppliers, vendors and consultants; Regulators.

Other Responsibilities

Embed here for good and Group’s brand and values in Card Fraud Risk Strategy; perform other responsibilities under Group, Country, Business or Functional policies; multi-function roles; governance, oversight and controls with strong leadership, and collaborate with Senior Leadership and external vendors on projects and technology implementations.

Skills & Experience

Functional knowledge about Risk operations; Card Risk tools usage; Analytic tools such as SAS, R; Knowledge of Card Products and Authorization life cycle.

Qualifications

CFE, SAS, SQL certifications preferred.

About Standard Chartered

We\'re an international bank with a long history and a focus on making a difference for clients and communities. We value diversity and inclusion.

What we offer

• Core bank funding for retirement savings, medical and life insurance, with flexible benefits.
• Generous leave policies, including parental leave and volunteering leave.
• Flexible working options and wellbeing support.
• Opportunities for learning and development.
• Inclusive, values-driven culture.