Refund Reporting Officer

AirAsia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company in Kuala Lumpur is seeking a Reporting Specialist to manage end-to-end refund reporting and processing activities. Key responsibilities include handling online refunds, preparing refund reports, and coordinating with banks to ensure the accuracy and timeliness of refunds. The ideal candidate will have a Bachelor’s degree in a relevant field and proficiency in MS Excel, along with strong analytical skills. This is a crucial role requiring attention to detail and effective communication with internal and banking teams.

Qualifications

• Bachelor’s degree in a relevant field required.
• Proficiency in MS Excel is essential.
• Strong analytical skills and attention to detail are necessary.

Responsibilities

• Handle end-to-end refund reporting.
• Perform online refund processing through bank portals.
• Ensure timely posting of approved refund cases in the Payment System.

Skills

Attention to detail

Analytical skills

Communication skills

Proficiency in MS Excel

Education

Bachelor’s degree in Commerce, Finance, Accounting, or a related field

Tools

Payment systems

Banking portals

Job description

The Reporting– Reporting is responsible for managing end-to-end refund reporting and processing activities. This includes handling online refunds, credit card refund reporting, manual refund tracking, and coordination with banks to ensure timely and accurate refund process. The role requires strong attention to detail, accuracy in reporting, and the ability to manage multiple refunds.

Key Responsibilities

• Handle end-to-end refund reporting, including online refunds, credit card transactions, and manual refund tracking.
• Perform online refund processing through various bank portals.
• Ensure all approved refund cases are posted in the Payment System on the same business day.
• Process declines for rejected credit card transactions once confirmed by the bank.
• Prepare and send Credit Card Refund Reports to the acquiring bank promptly.
• Create and maintain manual refund reports for urgent or special cases as required.
• Coordinate with banks to track refund status and update the corresponding details in the CSM.
• Maintain accurate records and ensure compliance with internal controls and reporting standards.

Qualifications & Skills

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
• Proficiency in MS Excel and familiarity with payment systems or banking portals.
• Strong analytical and reconciliation skills with attention to detail.
• Good communication and coordination skills for working with internal teams and banking partners.
• Ability to meet tight deadlines and handle confidential financial information responsibly.