Recreation Manager - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Group; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Recreation Manager to ensure the efficient running of the fitness and wellness department. You will oversee operations, manage a team, and implement effective sales strategies for gym memberships. With a focus on customer service and compliance with health regulations, you will ensure a high-quality experience for guests and members alike. The ideal candidate has relevant academic qualifications and at least 3 years of experience in a similar role.

Qualifications

• 3+ years of experience in a similar role with international 5-star chain hotel.
• Proven ability to lead and manage a team of wellness professionals.
• Strong interpersonal and communication skills.

Responsibilities

• Develop and execute business plans to sell gym memberships.
• Oversee daily operations of recreational facilities.
• Train and supervise the Recreation Attendant/Lifeguard team.
• Ensure compliance with health, safety, and insurance regulations.

Skills

Leadership and management

Interpersonal skills

Customer service

Sales strategies

Fitness program design

Education

Diploma or Bachelor's degree in Sports Science, Exercise Science, Wellness Management or related field

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

Spa Fitness and Wellness

Department Head/Manager

Full-time

Local

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Recreation Manager is responsible overseeing all fitness and wellness offerings within the hotel, ensuring a high-quality and engaging experience for both leisure and business guests as well as external guest.

Core Responsibilities & Key Result Areas

• Develop and execute a comprehensive business plan to sell gym memberships to local residents and businesses.
• Design attractive membership tiers (e.g., Individual, Family, Corporate, Off-Peak) with competitive pricing strategies.
• Achieve and exceed monthly and annual membership sales targets and revenue goals.
• Implement local marketing initiatives: community outreach, partnerships with local businesses, digital marketing, and hosting open-house events.
• Manage the entire sales cycle: lead generation, tours, closing sales, and onboarding new members.
• Maintain accurate membership records, billing, and retention programs.

Recreational Operations & Guest Experience

• Oversee the daily operation, cleanliness, and safety of all recreational facilities: Fitness Center/Gym, Pool Area, and Kidz Club.
• Ensure all facilities and equipment are maintained to the highest standard, coordinating with Engineering for repairs.
• Develop and schedule a diverse roster of engaging fitness classes (e.g., yoga, HIIT, aqua aerobics) led by qualified instructors, open to both guests and members.
• Train and supervise the Recreation Attendant / Lifeguard team, focusing on excellent customer service, facility oversight, and basic membership promotion.
• Create a welcoming, inclusive, and motivating environment for both hotel guests and paying members.
• Prepare and manage the Recreation department budget, with a keen focus on the P&L for membership revenue.
• Monitor expenses for supplies, equipment, and instructor fees.
• Analyze membership data, guest feedback, and financial reports to make informed business decisions.
• Ensure all operations comply with health, safety, and insurance regulations.

Qualifications

• Diploma or Bachelor's degree in Sports Science, Exercise Science, Wellness Management or a related field.
• Minimum 3 years of experience in a similar role with international 5-star chain hotel.
• Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.