Queensbay Mall Retail Sales Associate

Oriental Coffee International; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee brand in Bayan Lepas, Malaysia, is seeking an enthusiastic promoter to actively promote restaurant-branded merchandise. Responsibilities include setting up displays, engaging with customers, and providing excellent service while gathering feedback. Ideal candidates should have experience in promotions or retail, strong communication skills, and a passion for the hospitality industry. This role may require working evenings and weekends, making it perfect for someone dynamic and engaging.

Qualifications

• Previous experience in promotions, retail, or customer-facing roles preferred.
• Strong communication and interpersonal skills required.
• Confident, energetic, and engaging personality needed.

Responsibilities

• Actively promote restaurant-branded merchandise to guests.
• Set up attractive merchandise displays at promotional locations.
• Provide excellent customer service and handle transactions.

Skills

Communication skills

Interpersonal skills

Sales skills

Job description

Responsibilities

Actively promote restaurant-branded merchandise to in-store guests and at off-site events/pop-ups.

Set up and maintain attractive merchandise displays in the restaurant and at promotional locations.

Approach customers and share product benefits, stories, and usage tips to encourage purchases.

Provide excellent customer service, answer product-related questions, and handle transactions when needed.

Gather customer feedback and share insights with the marketing and product development teams.

Support marketing campaigns and social promotions by encouraging photo ops and user-generated content.

Maintain inventory levels and ensure merchandise is properly tagged, stocked, and displayed.

Represent the restaurant brand professionally at all times.

Qualifications

• Previous experience in promotions, retail, or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Confident, energetic, and engaging personality.
• Passion for food, hospitality, and storytelling.
• Ability to work evenings, weekends, and during special events.
• Basic sales skills and familiarity with POS systems is a plus.