Quality Executive

Trescal; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading quality management company in Malaysia is seeking a Quality Executive to assist in ensuring compliance with MS ISO/IEC 17025 and ISO 9001 standards. The role involves maintaining quality documentation, conducting internal audits, and managing non-conformities. Ideal candidates should have a Diploma in science with at least three years of experience or a Degree with one year of experience, along with excellent communication skills and a willingness to travel.

Qualifications

• Minimum three years of relevant experience with a Diploma.
• Minimum one year of relevant experience with a Degree.
• Willingness to travel as required.

Responsibilities

• Assist in maintaining Quality Management System documentation.
• Plan and conduct internal audits according to ISO standards.
• Track and analyze Key Performance Index (KPI) for Technical Personnel.

Skills

Ability to work independently

Stakeholder management

Excellent communication skills

Proficiency in MS Office

Education

Diploma in science or equivalent discipline

Degree in science or equivalent discipline

Tools

Document management systems

Job description

As the Quality Executive, you will be assisting the Quality Manager in ensuring the laboratory meets the established quality documentation and maintain compliance with requirements of MS ISO/IEC 17025 and ISO 9001.

Key Responsibilities

1. Management System Maintenance and Development

• Assist in maintain, update and improve the Quality Management System documentation including Quality Manual, Procedures, Work Instructions and records in accordance with ISO/IEC 17025 and ISO 9001
• Ensure the effectiveness implementation and awareness of Quality Policy and Objectives throughout the organization
• Manage the control of documents and records, ensuring version control, proper achieving and easy retrieval.

2. Internal and External Auditing & Compliance Monitoring (ISO/IEC 17025 & ISO 9001)

• Assist to plan, schedule and conduct internal audits according to the requirements of ISO/IEC 17025, ISO 9001 and other standard related.
• Involve in internal and external audit
• Compile audit findings, manages non-conformities (NCs) and verify the effectiveness of corrective action taken.
• Assist to monitor the day-to-day operations to ensure compliance with established procedures and standards.
• Assist to prepare and analyzed approve Supplier List

3. Management Review and Performance Analysis

• Assist in prepare data and reports for Management Review meeting, including quality objectives, audit results, customer feedback and process performance.
• To track and analyzed Key Performance Index (KPI) for Technical Personnel.

4. Handling Non-Conformities & Corrective Actions

• Assist in lead the investigation into root causes of non-conforming work, customer complaint and deviations.
• Maintain logs and records of all non-conformities and corrective actions.
• Support sales department on sales/internal requisition form and investigate/analyzed.

5. Technical and Metrological Assurance

• Assist in the management of the reference equipment calibration program, ensuring all critical equipment is calibrated to national standards and is traceable
• Assist in plan, organize and monitor participation in proficiency testing (PT), measurement audit (MA) and inter-laboratory comparison (ILCs).

6. Customer Focus and Feedback/Survey

• Handle, organize and analyzed customer feedback/survey and presented in a Management Review
• Involve in Customer Audit, Visit and Witness.
• Assist Quality Manager to handle customer complaint and distribute to the related department.
• Handling in customer request forms (questionnaire, evaluation, registration and etc).

7. Training and Competence

• Assist in identifying training needs related to quality and technical procedures.
• Assist technical to maintain records of personnel competence, qualifications and training required.

8. Others

• Step up to manage the Quality department during the absence of Quality Manager.
• Support branches operation that related to quality issues.

To be a Successful Candidate

• Diploma in science or equivalent discipline with at least three (3) years working experience in relevant fields.
• Degree holders in science or equivalent discipline with at least one (1) year of relevant working experience in relevant fields.
• Ability to work independently.
• Excellent stakeholder management and communication skills.
• Willingness to travel as and when required.
• Proficiency in MS Office (Word, Excel, PowerPoint) and document management systems.