Quality Assurance Specialist - Call Center Performance

WediaLab; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company based in Kuala Lumpur is seeking a Quality Assurance Specialist to conduct evaluations and implement QA processes within a Call Center. The ideal candidate will have experience in Call Center performance evaluation and a detail-oriented approach. Proficiency in Mandarin or Thai is highly preferred, along with strong Excel analysis skills to prepare reports and ensure compliance with standards.

Qualifications

• Proven experience in evaluating Call Center and Customer Service performance.
• Previous experience in Quality Assurance is preferred.
• Detail-oriented with strong communication skills.

Responsibilities

• Conduct evaluations of Call Center interactions for quality assurance.
• Implement and maintain Quality Assurance processes and protocols.
• Prepare reports on findings and metrics.

Skills

Customer Service Evaluation

Quality Assurance Processes

Excel Analysis

Effective Communication

Attention to Detail

Mandarin or Thai Proficiency

Job description

A technology company based in Kuala Lumpur is seeking a Quality Assurance Specialist to conduct evaluations and implement QA processes within a Call Center. The ideal candidate will have experience in Call Center performance evaluation and a detail-oriented approach. Proficiency in Mandarin or Thai is highly preferred, along with strong Excel analysis skills to prepare reports and ensure compliance with standards.