Quality Assurance Analyst — Data, Audits & Training

Prosple; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global logistics leader is seeking a Quality Assurance Analyst in Penang. You will conduct quality audits, coach agents, and analyze performance data to drive improvement. Ideal candidates should have a diploma or bachelor’s degree and strong Excel skills. This role offers industry-leading training to help you grow and tackle diverse challenges. You must be eligible to work in Malaysia and will undergo pre-employment checks.

Benefits

Industry-leading training

Support from approachable leaders

Qualifications

• Proficient in spoken and written English.
• Mandatory proficiency in Microsoft Excel (PivotTables, SUM, VLOOKUP).
• Strong attention to detail and accuracy in handling repetitive tasks.

Responsibilities

• Conduct regular quality control audits of agent interactions.
• Provide consistent coaching to agents on error patterns and best practices.
• Analyze agent performance data to identify trends.

Skills

Proficiency in Microsoft Excel

Attention to detail

Effective communication

Positive attitude

Education

Diploma or Bachelor’s degree

Job description

A global logistics leader is seeking a Quality Assurance Analyst in Penang. You will conduct quality audits, coach agents, and analyze performance data to drive improvement. Ideal candidates should have a diploma or bachelor’s degree and strong Excel skills. This role offers industry-leading training to help you grow and tackle diverse challenges. You must be eligible to work in Malaysia and will undergo pre-employment checks.