Quality Analyst - Mandarin

Teleperformance; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for a Quality Analyst to support their Customer Service team. The role involves conducting QA evaluations, performing data analysis, and acting as a Subject Matter Expert. The ideal candidate has a Bachelor’s degree, at least 1 year of QA experience in a call center, and is proficient in both Mandarin and English. This position requires the ability to work rotational shifts and a preference for immediate availability.

Qualifications

• Minimum 1 year of experience as QA in a call center.
• Ability to work on rotational shifts.
• Able to start work immediately is preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements.
• Act as escalation point of contact for process issues.
• Act as Subject Matter Expert for QA evaluations.
• Participate in problem prevention and continuous improvement projects.

Skills

Proficiency in Mandarin

Proficiency in English

Data analysis

Quality Assurance

Education

Bachelor’s degree or equivalent diploma

Job description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years’ experience as QA in call center.
• Proficiency in Mandarin and English (spoken and written).
• Able to start work immediately is preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.