QA & Training Architect – Elevate BPO Quality

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 179,000; Full time

Benefits offered by this job

Competitive salary based on experience

EPF, SOCSO

Annual leave

Maternity leave

Birthday leave

Opportunities for promotion and career growth

Professional development and certification opportunities

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Quality Assurance & Training Manager to oversee quality management and training functions. Your responsibilities will include managing the QA team, designing training programs, and driving continuous improvement initiatives. Ideal candidates should have a Bachelor's degree or Diploma in a relevant field and a minimum of 3-5 years of experience in the BPO or call center industry. Learn and grow in a supportive environment with opportunities for career advancement and professional development.

Qualifications

• Minimum 3-5 years of experience in quality assurance and/or training within the BPO or call center industry.
• Excellent communication, facilitation, and coaching skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Oversee and manage the Quality Assurance team to ensure adherence to KPIs.
• Design and implement quality monitoring processes.
• Develop and execute quality improvement initiatives.
• Plan and deliver onboarding and refresher training programs.
• Evaluate training effectiveness through assessments.

Skills

Analytical skills

Communication

Coaching

Proficiency in Microsoft Office Suite

Leadership

Education

Bachelor's degree or Diploma in relevant field

Tools

QA tools

Job description

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Quality Assurance & Training Manager to oversee quality management and training functions. Your responsibilities will include managing the QA team, designing training programs, and driving continuous improvement initiatives. Ideal candidates should have a Bachelor's degree or Diploma in a relevant field and a minimum of 3-5 years of experience in the BPO or call center industry. Learn and grow in a supportive environment with opportunities for career advancement and professional development.