QA Senior Executive

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Batu Pahat; On-site; MYR 200,000 - 250,000; Full time

Job summary

A recruitment and consulting agency in Batu Pahat seeks a Quality Assurance Manager. The successful candidate will oversee QA/QC documentation and ensure compliance with ISO standards. Responsibilities include coordinating audits, leading investigations into customer complaints, and ensuring adherence to quality standards. Applicants should ideally possess a diploma or degree with relevant experience, strong communication skills, and proficiency in problem-solving. This role offers a chance to lead continuous improvement projects within the QA/QC team.

Qualifications

• Preferably 2 years working experience in related field OR minimum 3 years of working experience for candidates without a degree.
• Great verbal and written communication skills.
• Strong problem-solving, interpersonal, and analytical skills.

Responsibilities

• Oversee and maintain QA/QC documented information per ISO requirements.
• Evaluate and improve Quality and Environmental Management Systems compliance.
• Review QA/QC records for accuracy and compliance.
• Lead investigations for customer complaints and coordinate audits.
• Ensure compliance with relevant requirements and manage QA laboratory standards.

Skills

Communication skills

Problem-solving skills

Inter-personal skills

Analytical skills

Microsoft Office Suite proficiency

Education

Diploma or Degree in related field

Job description

Location: Batu Pahat, Johor, Malaysia

Responsibilities

• Oversee and ensure timely updating, control, and maintenance of QA/QC documented information in accordance with document control procedures and ISO requirements.
• Support the evaluation, review, and continual improvement of Quality and Environmental Management Systems in compliance with ISO 9001 and ISO 14001 standards.
• Review QA/QC records and reports prepared by QA Executives to ensure accuracy, completeness, and compliance prior to submission to management.
• Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
• Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow‑up of corrective actions.
• Act as key coordinator and site representative for second‑party and third‑party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
• Ensure compliance with applicable statutory, regulatory, customer, and other interested party requirements within the QA/QC scope and elevate risks where necessary.
• Oversee QA laboratory standards, including calibration control, verification activities, equipment status monitoring, and related record management.
• Lead Kaizen and continuous improvement projects within the QA/QC team and support cross‑functional improvement initiatives.
• Assign, coordinate, and monitor daily tasks of QA Executives and QA/QC sub‑teams to ensure effective operation and workload balance.
• Provide guidance, coaching, and on‑the‑job training to QA Executives to enhance competency and performance.
• Support the Assistant QA Manager in preparing quality reports, audit summaries, KPI data, and management review inputs.
• Perform other duties as assigned by the direct superior from time to time.

Qualifications

• Preferably Diploma / Degree in related field.
• Preferably 2 years working experience in related field OR minimum 3 years of working experience for those who do not meet the above academy requirements.
• Excellent verbal and written communication skills.
• Excellent in problem solving, inter‑personal skills, and analytical skills.
• Proficient with Microsoft Office Suite or related software.