QA Manager: Automation, Analytics & Coaching Leader

Startek; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.

Qualifications

• 3–5 years of experience in Quality Assurance, ideally in BPO or customer service.
• Experience leading QA teams in high-volume environments.
• Strong understanding of QA tools and metrics.

Responsibilities

• Develop QA frameworks to meet project needs.
• Collaborate with stakeholders on KPIs and quality metrics.
• Supervise QA teams and conduct performance reviews.

Skills

Quality Assurance methodologies

Data analysis

Stakeholder management

Communication

Job description

A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.