QA Manager / Assistant QA Manager

Grand Venture Technology; Seberang Perai; On-site; MYR 80,000 - 100,000; Full time

Job summary

A prominent technology company in Penang is seeking a Quality Assurance Manager to handle customer complaints, manage QA activities, and lead a team of QA personnel. The ideal candidate will have at least 5 years of experience in QA, including 2 years in management, preferably in the semiconductor or metal fabrication industries. This role calls for strong problem-solving skills, effective communication, and the ability to collaborate with cross-functional teams. The position is pivotal in ensuring quality standards and customer satisfaction.

Qualifications

• Minimum 5 years of working experience in QA with 2 years in a managerial role.
• Experience in semiconductor or contract manufacturing preferred.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle customer complaints and feedback to rectify issues.
• Perform failure analysis and provide improvement plans.
• Coordinate First Article inspection reviews for error-free submissions.
• Lead training and mentorship for QA personnel.

Skills

Quality assurance management

Communication skills

Problem-solving

Team leadership

Project coordination

Education

Bachelor's Degree in any discipline

Job description

Handle customer complaints / feedback and work with related team members to rectify the matter.

Perform failure analysis of customer defect and provide improvement plan.

Coordinate First Article (FA) inspection review and ensure first time submission without errors to customers.

To troubleshoot any other quality related activities such as project improvement and etc.

Lead and perform training and mentorship to a team of QA personnel.

Technical support to customer pertaining to product specification and requirement.

Handling internal & external customers and product audits.

Performs other duties as assigned by the superior.

Job Requirements

• Minimum Bachelor's Degree in any discipline with at least 5 years of working experience in QA, of which 2 years in a managerial role.
• Working experience in semiconductor or contract manufacturing environment is preferred, especially in metal sheet or metal fabrication industry.
• Independent, self-driven and results oriented.
• Good communication skills in both oral and written.
• Strong problem-solving skills, meticulous and detail oriented.
• Ability to multi-task and work efficiently with cross functional teams.