PSS Transformation & Solution Advisor

Roche; Selangor; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading global healthcare company is seeking a PSS Transformation & Solution Advisor to engage with People & Culture colleagues, delivering tailored support strategies. The role requires strong project management skills, stakeholder engagement, and over 5 years of HR experience. You will drive business transformations and lead teams in a dynamic environment while ensuring exceptional customer experiences. Fluency in English is required, and additional languages are advantageous.

Qualifications

• 5+ years of experience with HR processes and shared services.
• Ability to lead teams without direct authority in a fast-paced environment.
• Strong customer orientation and service delivery management experiences.

Responsibilities

• Engage with P&C colleagues to deliver customized servicing strategies.
• Build squads for business transformations, mergers, and acquisitions.
• Identify customer needs and translate them to change requests.

Skills

Project management

Process improvement

Stakeholder management

Communication

Problem solving

Education

University degree in HR or equivalent

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a PSS Transformation & Solution Advisor, your mission is to engage and partner primarily with People & Culture (P&C) colleagues across all Chapters including PSS and, where needed, with business stakeholders. Your focus is on delivering customized servicing strategies, navigating employee & business transformations, developing proactive solutions to support continuous improvements and providing great partner experiences to support in moments that matter. You help translate business goals into P&C priorities and ensure effective implementation in partnership with all Chapters.

You will be :

• Builds People Support Solutions (PSS) squads to deliver seamless execution of complex business reorganizations/transformations, Mergers, Acquisitions and divestitures
• Represents PSS on the Acquisition Core Deal team and leads the squad created to support the P&C system (Workday) integration
• Continuously engages stakeholders in and outside of P&C seeking feedback and striving for great partnerships and customer experiences.
• Proactively identifies customer needs or P&C solutions’ gaps, and translates these needs to change requests and builds cross-functional squads to implement continuous improvements within our P&C network.
• Collaborates on complex P&C challenges and demands, connecting with the right P&C chapters to develop an end-to-end solution, determine ownership and drive effective change management.
• Provides demand forecasting with other PSS work streams. Participates in global/regional squads for deployment of key initiatives or new system launches as needed.

Who you are

You bring the following skills and competencies:

• Passion for project management, process improvement and change management. Exceptional stakeholder management, representing our P&C/PSS vision and being able to articulate the strategy and “the why” behind it. Ability to work independently and deliver results in a matrixed, fast-paced, sometimes volatile environment while balancing competing priorities. Ability to lead teams without direct authority, ensuring end-to-end ownership and accountability, utilizing analytical thinking and a pragmatic approach
• Strong communication, consulting, negotiation and influencing skills. Strong customer orientation with proven experiences in service delivery management, and HR process design. Experienced P&C professional working in a global/virtual environment with servicing experience
• University degree or equivalent, HR preferred. 5+ years experience with HR processes, HR shared services, HR functional expertise, and/or HR generalist know-how, ideally in a global environment
• Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
• Project management and/or process improvement experience and/or certification

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.