Project Manager, Strategy & Business Transformation (Any Voice Technology exp)

PERSOL; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a Project Manager to drive strategy and business transformation. This role focuses on improving business processes across various offices while advocating for tech adoption in HR Tech. The ideal candidate should have 3 to 5 years of experience in related fields, be skilled in project management, and possess strong analytical and communication abilities. A positive attitude and willingness to learn new technologies are essential for success in this role.

Qualifications

• 3 to 5 years’ experience in strategy, business transformation, or consulting.
• Strong knowledge of project management methodologies.
• Proven ability to lead projects and liaise with technology vendors.
• Strong knowledge of process analysis and continuous improvement frameworks.
• Excellent analytical, problem-solving, visualization, and communication skills.

Responsibilities

• Support organizational growth by transforming business processes.
• Identify processes for improvement and design solutions.
• Communicate with vendors and key stakeholders effectively.

Skills

Voice AI knowledge

Analytical skills

Tech advocacy

Process improvement

Communication skills

Tools

HR Tech systems (ATS, HRIS, Payroll, LMS)

Job description

Project Manager, Strategy & Business Transformation (Any Voice Technology exp)

We are exploring someone who could start off with Voice AI knowledge and start off with a specific project first. If this person is good, we are able to consider converting to PERM role.

Added qualification below.

Prefer a person who is detailed oriented

Positive mindset, open-minded with changes (through tech adoption)

Can-do attitude, willing to learn new things.

Voice AI Technology is relatively new in the market, so this person will need to learn by themselves and understand some technical terms.

Able to draw out process, and communicate with vendors, key stakeholders in KL, and Australia.

Position Objective

This role will support organizational growth and efficiency by reviewing and transforming business processes across the front office, mid office, and back office. A critical part of this role is to identify processes that can be improved, design solutions, and drive implementation through technology and HR Tech adoption.

The ideal candidate is analytical, tech-savvy, and highly visual — capable of translating complex processes and strategies into clear visual frameworks, dashboards, and roadmaps. They will act as a strategic partner to leadership, ensuring initiatives deliver measurable impact in profitability, efficiency, workforce productivity, and customer experience.

Experience

• 3 to 5 years’ experience in strategy, business transformation, or consulting, with exposure to process improvement and HR Tech.
• Strong knowledge of project management methodologies.
• Proven ability to lead projects and liaise with technology vendors and service providers.
• Strong knowledge of process analysis and continuous improvement frameworks (Lean, Six Sigma, Kaizen is a plus).
• Proven ability to create visual process maps, dashboards, and strategic roadmaps.
• Understanding of HR Tech systems (ATS, HRIS, Payroll, LMS, AI-enabled recruitment, workforce analytics) will be a plus.
• Excellent analytical, problem-solving, visualization, and communication skills.
• Experience leading process redesign and technology-enabled improvements.

Key Attributes

• Process improver with strong diagnostic and problem-solving skills.
• Visual communicator who simplifies complexity through clear diagrams and dashboards.
• Tech advocate with knowledge of HR Tech and enterprise systems.
• Skilled project leader with the ability to manage cross-functional teams and vendors.
• Strategic thinker with a focus on impact and adoption.
• Collaborative partner with strong cross-functional influence.