Project Manager / Change Manager

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global services provider is seeking an experienced Project Manager / Change Manager to lead financial tracking and procurement oversight. This role requires strong financial acumen and proficiency in project management, ensuring effective cost management and stakeholder coordination across the UKISSA region. The ideal candidate will demonstrate exceptional communication skills and the ability to manage senior audiences effectively, driving accountability and governance within the project environment.

Qualifications

• Proven experience in project management or change management within a finance environment.
• Strong financial acumen with experience in cost-control and budgeting.
• Exceptional communication skills for managing senior-level audiences.

Responsibilities

• Lead regional cost-containment initiatives and develop cost-tracking models.
• Provide oversight across the regional procurement function.
• Own delivery of project milestones and ensure accountability.
• Act as the coordination point between business units and finance teams.
• Prepare consolidated reporting packs for stakeholders.

Skills

Project management

Change management

Financial acumen

Stakeholder management

Excel proficiency

Job description

Job Specification: Project Manager / Change Manager – UKISSA

Role Title: Project Manager / Change Manager
Region: UKISSA (UK, Ireland, Sub‑Saharan Africa)
Reports To: Regional Chief Financial Officer (CFO)
Primary Focus: Cost Containment, Financial Tracking, Procurement Oversight, Governance & Stakeholder Coordination

Role Overview

The Project Manager / Change Manager will lead the UKISSA project and change agenda, reporting directly to the Regional CFO. This role functions as a central governance point across business stakeholders, finance teams, and group reporting. A key part of the role is ensuring cost discipline, driving financial transparency, and maintaining control over procurement processes. The role will coordinate all internal calls, follow-ups, and reporting routines, ensuring strong execution discipline across markets and functions.

Key Responsibilities

1. Cost Management & Financial Tracking

• Lead regional cost‑containment initiatives with clear accountability the CFO.
• Develop and maintain structured cost‑tracking models, dashboards, and variance analysis.
• Partner with regional finance, market finance leaders, and group reporting to validate data and ensure accuracy.
• Identify risks, opportunities, and corrective actions, ensuring timely escalation and follow‑through.

Procurement Oversight

• Provide oversight, coordination, and challenge across the regional procurement function.
• Monitor procurement pipeline, supplier performance, PO approval governance, and tendering processes.
• Drive efficiency initiatives focused on reducing cost, improving compliance, and streamlining sourcing activities.
• Ensure procurement activity aligns with regional financial objectives and cost‑control expectations.

Project & Change Delivery

• Own delivery of the UKISSA change agenda, ensuring all project milestones and workstreams progress to plan.
• Maintain project plans, RAID logs, and governance frameworks across multiple stakeholder groups.
• Conduct change impact assessments and support markets through transition phases.
• Ensure project discipline, holding teams accountable for actions, risks, and dependencies.

Stakeholder Engagement & Cross‑Functional Coordination

• Act as the single point of coordination between business units, procurement, finance teams, regional leadership, and group reporting.
• Run standing meetings, steering forums, and internal calls with strong follow‑up governance.
• Foster productive relationships with functional leads to ensure alignment across all touchpoints.

Reporting & Business Communication

• Prepare consolidated reporting packs for the Regional CFO, business stakeholders, and Group Reporting.
• Produce weekly/monthly updates on performance KPIs, spend, project risks, and operational status.
• Translate complex data into clear, actionable insights for senior leadership.
• Ensure documentation is disciplined, audit‑ready, and aligned with internal standards.

Governance, Follow‑Up & Execution

• Drive a strong rhythm of accountability across teams, ensuring timely closure of actions and deliverables.
• Enhance governance routines to increase transparency, efficiency, and cross‑functional alignment.
• Support CFO‑level reviews with data, insights, and documented recommendations.

Skills & Experience

Essential

• Proven experience in project management and/or change management within a finance‑intensive environment.
• Strong financial acumen with hands‑on experience in cost‑control, budgeting, or financial tracking.
• Demonstrated experience working with procurement processes or cross‑functional commercial teams.
• Exceptional communication skills, capable of managing senior‑level audiences.
• Proficiency in Excel, financial modelling, reporting tools, and project management systems.
• Strong stakeholder management across matrixed organisations.

Desirable

• Experience across UK, Ireland, or Sub‑Saharan Africa markets.
• Exposure to group reporting, consolidation processes, or multinational governance structures.
• Project management or change management certification (PMP, PRINCE2, Agile, Prosci).

#LI-CW1