Product Management & Customer Support Executive

Onetexx; Selama; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading medical device firm in Malaysia is seeking a Product Management & Customer Support Executive. This role involves conducting market research, ensuring product compliance with regulatory standards, and managing customer inquiries and documentation. The ideal candidate should have at least 2 years of experience in medical regulatory affairs and possess strong analytical, communication, and organizational skills. This position provides an excellent opportunity to contribute to product innovation and customer satisfaction.

Qualifications

• Experience in medical regulatory affairs is essential.
• Familiarity with medical device regulations and quality assurance is required.

Responsibilities

• Conduct market research to improve products based on customer needs.
• Ensure compliance with quality, safety, and regulatory standards.
• Manage customer interactions and follow up on feedback.
• Prepare regulatory documentation and maintain technical files.

Skills

Communication skills

Documentation skills

Analytical skills

Cross-functional coordination

Detail-oriented

Education

Minimum 2 years’ experience in a medical regulatory affair

Job description

Product Management & Customer Support Executive

Conduct market research to identify customer needs and product improvement opportunities.

Ensure products and packaging comply with quality, safety, and regulatory standards.

Review and summarize regulatory requirements for gloves.

Prepare and maintain regulatory documentation, technical files, and submissions (including 510(k)).

Liaise with regulatory agencies and update internal teams on regulation changes.

Review product labels, artwork, specifications, and promotional materials for compliance.

Act as the main contact for customer enquiries, requirements, and sample discussions.

Manage customer information in CRM and share updated product documents.

Follow up on sample feedback and clarify any specification issues.

Prepare quotations and Proforma Invoices based on confirmed requirements.

Coordinate artwork review between customers, PM, and RA teams.

Initiate Customer Product Specification Sheet (CPS) and arrange packaging material procurement.

Lead Product Launching Meetings to align production, packaging, and quality teams.

Provide customers with delivery timelines, shipment updates, and relevant documents.

Payment & Shipment Oversight

Track and remind teams of pending payments before shipment release.

Support logistics by coordinating commercial invoices, packing lists, and shipment arrangements.

Share final inspection reports and oversee container loading when required.

Complaint Management

Receive and categorise complaints, gather evidence, and coordinate investigation.

Act as customer liaison until resolution and closure.

Product management & regulatory knowledge

Strong communication and interpersonal skills

Documentation and analytical skills

Cross-functional coordination

Organized, systematic, and detail-oriented

Education & Experience

Minimum 2 years’ experience in a medical regulatory affair.

Familiarity with medical device regulations, glove manufacturing processes, quality assurance, and regulatory requirements across different countries.