Product Management & Customer Support Executive

Onetexx Sdn Bhd; Kamunting; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading product management firm in Malaysia is looking for a professional to handle product management and regulatory support. In this role, you will conduct market research, ensure compliance with regulations, and act as a primary contact for customer inquiries. The ideal candidate should have a bachelor’s degree and at least 2 years of experience in medical regulatory affairs. Strong communication and documentation skills are essential. The position offers a multifaceted role requiring cross-functional coordination and attention to detail.

Qualifications

• Minimum 2 years’ experience in a medical regulatory affair.
• Familiarity with medical device regulations and glove manufacturing processes.

Responsibilities

• Conduct market research to identify customer needs and product improvement opportunities.
• Ensure products comply with quality, safety, and regulatory standards.
• Act as the main contact for customer inquiries and manage customer information in CRM.
• Coordinate artwork review and lead product launching meetings.
• Receive and categorize complaints, gathering evidence for resolution.

Skills

Product management & regulatory knowledge

Strong communication and interpersonal skills

Documentation and analytical skills

Cross-functional coordination

Organized, systematic, and detail-oriented

Education

Any bachelor’s degree

Job description

Product Management & Regulatory Support

• Conduct market research to identify customer needs and product improvement opportunities.
• Ensure products and packaging comply with quality, safety, and regulatory standards.
• Review and summarize regulatory requirements for gloves.
• Prepare and maintain regulatory documentation, technical files, and submissions (including 510(k)).
• Liaise with regulatory agencies and update internal teams on regulation changes.
• Review product labels, artwork, specifications, and promotional materials for compliance.

Customer Engagement & Support

• Act as the main contact for customer enquiries, requirements, and sample discussions.
• Manage customer information in CRM and share updated product documents.
• Follow up on sample feedback and clarify any specification issues.
• Prepare quotations and Proforma Invoices based on confirmed requirements.

Order Coordination & Product Realisation

• Coordinate artwork review between customers, PM, and RA teams.
• Initiate Customer Product Specification Sheet (CPS) and arrange packaging material procurement.
• Lead Product Launching Meetings to align production, packaging, and quality teams.
• Provide customers with delivery timelines, shipment updates, and relevant documents.

Payment & Shipment Oversight

• Track and remind teams of pending payments before shipment release.
• Support logistics by coordinating commercial invoices, packing lists, and shipment arrangements.
• Share final inspection reports and oversee container loading when required.

Complaint Management

• Receive and categorise complaints, gather evidence, and coordinate investigation.
• Act as customer liaison until resolution and closure.

Skills & Competencies

• Product management & regulatory knowledge
• Strong communication and interpersonal skills
• Documentation and analytical skills
• Cross-functional coordination
• Organized, systematic, and detail-oriented

Education & Experience

• Any bachelor’s degree.
• Minimum 2 years’ experience in a medical regulatory affair.
• Familiarity with medical device regulations, glove manufacturing processes, quality assurance, and regulatory requirements across different countries.