Process Optimization & Analytics SME

RHB Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a skilled individual to analyze business processes, leveraging data-driven insights to enhance efficiencies and drive automation initiatives. The candidate will serve as a Subject Matter Expert, prepare insightful reports for leadership, and collaborate with cross-functional teams to implement process improvements. A Bachelor’s degree in a related field and proficiency in analytical tools such as SAS and SQL are required. The ideal candidate will possess strong problem-solving and communication abilities.

Qualifications

• Proven experience as a Subject Matter Expert with strong end-to-end process knowledge and BAU management skills.
• Skilled in transforming data into actionable insights to drive process and business improvements.
• Strong analytical, problem-solving, and communication abilities.

Responsibilities

• Analyze business processes to uncover inefficiencies, redundancies, and optimization opportunities.
• Create and maintain process documentation and maps to improve workflow transparency.
• Define, monitor, and report key performance metrics to assess effectiveness.

Skills

Business process analysis

Data-driven insights

Process improvement

Automation initiatives

Analytical tools

Communication abilities

Education

Bachelor’s degree in Business Analytics, Data Science, Information Systems

Lean Six Sigma certification(s)

Tools

SAS Enterprise

SQL

JIRA

PHP

MySQL

HTML

Job description

A leading financial institution in Kuala Lumpur is seeking a skilled individual to analyze business processes, leveraging data-driven insights to enhance efficiencies and drive automation initiatives. The candidate will serve as a Subject Matter Expert, prepare insightful reports for leadership, and collaborate with cross-functional teams to implement process improvements. A Bachelor’s degree in a related field and proficiency in analytical tools such as SAS and SQL are required. The ideal candidate will possess strong problem-solving and communication abilities.