Process Executive - Voice Support - Indonesian Speaker

Cognizant Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Process Executive (Voice Support) fluent in Indonesian for its Kuala Lumpur office. The role involves verifying listings, analyzing data, and ensuring compliance with policies. Ideal candidates have strong communication skills and a customer service orientation. You will work in a fast-paced environment where multitasking is essential, contributing to a team's success while achieving high productivity standards.

Qualifications

• 0-2 years of experience preferred.
• Ability to work under pressure and meet deadlines.
• Experience in data analysis and customer service is a plus.

Responsibilities

• Verify and review information as per policy and guidelines.
• Analyze data and resolve user reports and queries.
• Work collaboratively with Team Leads.

Skills

Excellent written, reading & spoken communication skills in English & Indonesian

Ability to handle multiple tasks simultaneously

Great interpersonal skills

Strong keyboard and analytical skills

Customer service orientation

Job description

Process Executive (Voice Support) - Indonesian Speaker

Job Title: Process Executive (Voice Support) - Indonesian Speaker (Contract)

Location: Kuala Lumpur, Malaysia (Work from Office)

Experience: 0-2 Years

Working Hours: Normal Day Working hours with Rotational Week Off

Job Description: Process Executive (Voice Support) is responsible for working as an operator for basic review. Associates are expected to ensure compliance, 100% productivity, and no escalations issues. Associates must display a high level of confidence in ensuring compliance with both client and Cognizant policies and the Code of Ethics.

Core Competencies

• Excellent written, reading & spoken communication skills in English & Indonesian (preferably with local cultural understanding)
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
• Great interpersonal skills
• Excellent attendance record
• Excellent timekeeping
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team
• Experience in data analysis and reports (not mandatory)
• Extensive exposure to customer service (not mandatory)
• Create a healthy environment in the team and positive mindset in the individual
• Ability to work in a fast‑paced, constantly evolving environment
• Proven track record of exceptional performance and high productivity
• Quick learning and understanding of complex processes
• Comfortable to work in normal working hours and overtime as required
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast‑paced environment with minimal supervision
• Customer service orientation and ability to work in a team
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

Roles and Responsibilities

• Listing Review (Verify and review information as per policy and guidelines)
• Analyze data, reviews, moderate and fix relevant data, resolve user reports and queries
• Basic Listing Review
• Listing verification, identify spam trends and elevate to relevant teams
• Adhere to process quality metrics and strive to exceed monthly/annual quality & productivity targets
• Gather information via outbound calls to businesses
• Work collaboratively with the Team Leads

About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.