Process Executive - H2R

Infosys; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology consulting firm is seeking an HR Shared Services Administrator in Malaysia to provide administrative support for various HR initiatives. The position involves managing HR queries, maintaining employee records, and coordinating HR projects. Ideal candidates will have a degree and 1–2 years of experience in human resources, as well as strong interpersonal skills and proficiency in HR software. This role is critical for supporting organizational growth and requires teamwork and effective communication.

Qualifications

• Fluent in English; proficiency in a second language is a plus.
• Proven HR experience and hands-on experience with HR software.
• Basic knowledge of labor legislation.

Responsibilities

• Manage HR inquiries and maintain employee records.
• Coordinate HR projects and meetings.
• Process job changes and manage the employee lifecycle.

Skills

Knowledge of basic office procedures

Interpersonal relationship skills

Proficiency in English

Experience with HR software

Education

Bachelor’s Degree or equivalent

1–2 years experience in HR

Tools

SAP

Workday

Job description

About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Responsibilities

The HR Shared Services Administrator delivers administrative support to the organization on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organization growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provide direct administrative support to senior HR employees in the HR Shared Services department and work cooperatively with team members to support completing the HR department objectives.

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Coordinate administration for HR projects and participate in HR audits.
• Coordinate HR projects, meetings and training seminars.
• Manage the employee life cycle processed as per approved guidelines: initiate hire, create employee profile in Workday.
• Process job change transaction in Workday (reporting change, organization change, confirmation, promotion, transfer, etc).
• Process termination.
• Issue transactional letters.
• Manage standard queries through case management system for daily operation.
• Manage and maintain e-filing management system.
• Support senior & team lead as & when required.

Qualifications

• Demonstrate knowledge of basic office procedures and human resources function.
• Demonstrate knowledge or experience in human resources and case management system – SAP/Workday.
• Demonstrate effective and stable interpersonal relationship with internal and external parties.
• Fluent in English. Proficiency in a second language would be an advantage.
• Proven experience in similar human resources positions.
• Hands‑on experience with HR software, like HRIS.
• Ability to complete routine tasks and receive detailed work instructions.
• Learn about policies and procedures and exercise limited judgement.

Education and Experience

• Candidate must possess at least a Higher Secondary/STPM/'A' Level/Pre‑U, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, Business studies/Administration/Management or equivalent.
• 1–2 years related experience in a shared service environment, preferably within a human resources function.
• Experience with HRIS and case management systems such as SAP or Workday.
• Basic knowledge of labour legislation and strong communication skills.