Process Executive - Chinese Speaker

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider is seeking a Process Executive who is a Chinese speaker to ensure quality and timely processing of content. The role includes meeting specific performance targets and adhering to quality guidelines. Candidates should possess strong communication skills in English and Traditional Chinese, along with analytical abilities and experience in social networking. The position requires a commitment to confidentiality and the ability to work in a dynamic environment.

Qualifications

• Excellent written, reading & spoken communications skills in required language.
• Understanding of the social space trends.
• Quick learning and understanding of complex processes.

Responsibilities

• Ensure on meeting daily KPIs.
• Accountable for the success and quality of the process.
• Help improve defined processes.

Skills

Excellent written, reading & spoken communication skills

Good communication skills (English, Traditional Chinese)

Excellent analytical and research skills

Experience with social networking

MS Office proficiency

Job description

Overview

Role: Process Executive - Chinese Speaker

Location: KL, Malaysia (Onsite)

Project Process Description

The project involves reviewing content (videos/images/text) for one of the Largest Technology giants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity, and a minimum monthly average quality as per the target

Responsibilities

• Ensure on meeting daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Help improve the defined processes as we create more automation and gather information
• Ability to learn to work with customer internal tools
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
• Flexible to work in assigned shift timings as per process requirements

Requirements

• Excellent written, reading & spoken communications skills in required language and understanding of local culture
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Good communications skills (English) (Traditional Chinese)
• Excellent analytical and research skills
• Quick learning and understanding of complex processes
• Experience with social networking (or similar programs) Internet Savvy
• Willings to work in 24x7 environment
• Ability to manage critical situations with minimum supervision
• MS Office & strong key board skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations
• Should be comfortable working with explicit & extremely sensitive content

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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