Premium Executive

Standard Chartered; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank in Malaysia is hiring a Premium Executive to manage relationships with clients and enhance their banking experience. The role involves identifying potential Priority clients, upselling financial solutions, and delivering exceptional customer service. Candidates should possess a high school certificate and relevant sales experience, with a self-motivated attitude. This position offers a competitive salary and benefits, promoting well-being and continuous learning.

Benefits

Competitive salary and benefits

Core bank funding for retirement savings

Flexible working options

Proactive well-being support

Continuous learning culture

Qualifications

• Excellent communication and interpersonal skills.
• Exposure to a retail banking branch is an advantage.
• Self-motivated attitude and desire to succeed.

Responsibilities

• Manage relationships with potential Priority clients.
• Upsell financial products to existing Priority customers.
• Meet quarterly Key Performance Indicators (KPIs).
• Provide exceptional customer service.
• Resolve customer issues during sales calls.

Skills

Communication skills

Interpersonal skills

Sales motivation

Pressure handling

Education

High school certificate (SPM)

Job description

Job Summary

As a Standard Chartered Premium Executive, you will be responsible for managing and developing relationships with clients who have the potential to upgrade to Priority status, drawn from our existing Personal and Premium client base. Through proactive outbound call activities, you will deliver exceptional customer service, offering tailored financial solutions while ensuring compliance with operational risk management and regulatory requirements.

About Wealth and Retail Banking: Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Job Description

• Identify and upgrade potential Priority clients from existing Personal/Premium base of clients
• Refer and up-sell an array of financial and related products to existing SCB Priority customers through telemarketing distribution and initiatives (i.e. Wealth and Deposits)
• Responsible for meeting individual quarterly Key Performance Indicators (KPIs).
• Foster good relationships with customers and provide high level of quality service in managing customer inquiries and needs and feedback during sales solicitation.
• Keep abreast of competitor’s activities and products.
• Handle customer issues (if any) that may arise during sales calls and provide workable resolutions to avoid customer dissatisfaction or disputes.
• Carry out ad-hoc duties as directed by management.

Job Requirement

• Candidate must possess at least a high school certificate (SPM).
• Experience in banking tele sales environment; exposure in a retail banking branch setting is an added advantage.
• Excellent communication and interpersonal skills, able to present clearly and persuasively.
• Enthusiastic, aggressive, self-motivated attitude and a desire to succeed with best-in-class sales results.
• Able to work under pressure in a highly intense sales environment.

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity across our teams, business functions and geographies - everyone feels respected and can realise their full potential.