Pre Sales Specialist- Production Printing Business Group

Jobstreet Malaysia; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading printing solutions provider in Malaysia is seeking a Pre Sales Specialist to support pre-sales activities, deliver training, and enhance customer engagement. The ideal candidate has at least 2 years of experience in the Production Printing industry and possesses strong expertise in Graphic Arts Solutions. Proficiency in communication in English and Bahasa Melayu is essential. This position offers opportunities for professional development and active involvement with clients.

Qualifications

• Minimum of 2 years’ experience in the Production Printing industry.
• Proficient in both spoken and written English and Bahasa Melayu.

Responsibilities

• Support pre-sales activities such as product demonstrations.
• Deliver on-site or online Key Operator Training.
• Conduct engaging product presentations.

Skills

Strong expertise in Graphic Arts Solutions

Exceptional presentation and communication skills

Proficient in Microsoft Office applications

Excellent interpersonal skills

Proactive in task management

Education

Diploma or Degree in Printing Industry / IT / Engineering

Tools

Adobe Creative Suite

Color management software

Job description

Pre Sales Specialist- Production Printing Business Group

Responsibilities

• Support pre-sales activities such as Proof of Concept (POC), product demonstrations, and testing of files and media, leveraging a consultative, solution-based selling approach.
• Deliver on-site or online Key Operator Training (KOT) for Production Printers (PP) and related products during new installations or as needed.
• Design and deliver training modules through on-site sessions, online webinars, or video content.
• Conduct engaging product presentations and demonstrations of hardware and software applications for both internal teams and external customers.
• Serve as a subject matter expert on Ricoh’s production printers and related workflow solutions, delivering essential support to the Sales team.
• Act as the primary contact for the service team in troubleshooting and resolving issues related to color controllers, color management, and software applications.
• Manage assigned accounts and ensure customer satisfaction through proactive follow-ups and timely support.
• Develop innovative sample applications to enhance customer engagement and support sales initiatives.
• Lead initiatives that enhance pre-sales effectiveness, strengthen customer relationships, and boost market visibility.

Education

• Diploma or Degree in Printing Industry / IT / Engineering or equivalent

Knowledge and Skill Requirements

• Minimum of 2 years’ experience in the Production Printing industry.
• Strong expertise in Graphic Arts Solutions, encompassing both hardware and software components.
• Exceptional presentation, communication, and facilitation skills.
• Proficient in Microsoft Office applications, Adobe Creative Suite, and color management software.
• Excellent interpersonal and communication skills in both spoken and written English and Bahasa Melayu; proficiency in additional languages is a plus.
• Proactive in following up on tasks to meet deadlines and effective in collaborating within a team environment.