POS Training Specialist (Onsite & Online) – F&B & Retail

StoreHub; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A tech company enabling retail success is seeking a Training Specialist to conduct POS training sessions for merchants. The successful candidate will handle both online and onsite training sessions, ensuring merchants understand essential features and workflows. Ideal applicants will have a background in customer-facing roles, exceptional public speaking skills, and a strong sense of organization. Additional perks include growth opportunities and a supportive team environment.

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Insurance

Career growth opportunities

Qualifications

• At least 1 year in a customer-facing role such as training or customer support.
• Familiarity with POS systems or F&B/retail operations is a plus.
• Experience delivering online training is advantageous.

Responsibilities

• Prepare for training sessions by reviewing merchant packages and other materials.
• Conduct Full POS trainings for various merchant staff.
• Host online training sessions and travel for onsite trainings.

Skills

Customer-facing experience

Public speaking

Clear communication

Organizational skills

Willingness to travel

Tools

Zoom

Google Meet

Salesforce

Intercom

Job description

A tech company enabling retail success is seeking a Training Specialist to conduct POS training sessions for merchants. The successful candidate will handle both online and onsite training sessions, ensuring merchants understand essential features and workflows. Ideal applicants will have a background in customer-facing roles, exceptional public speaking skills, and a strong sense of organization. Additional perks include growth opportunities and a supportive team environment.