Port Operations Branch Leader — Vessels & Compliance

Ben Line Agencies; Port Klang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading port agency company based in Port Klang, Malaysia, seeks a dedicated Operations Coordinator to enhance their service delivery in the marine sector. The candidate will monitor and manage port agency operations, ensuring compliance with corporate governance and regulations. Responsibilities include coordinating with clients, managing vendor relationships, and adhering to company SOPs. The ideal candidate possesses strong communication and organizational skills, demonstrating a commitment to operational excellence. This role provides an opportunity to strengthen client relationships and support business growth.

Responsibilities

• Monitor and coordinate Port agency operations of vessels.
• Ensure team responds to enquiries and requests accurately.
• Follow up on client feedback and maintain communication.
• Ensure accountability in handling operational concerns.
• Evaluate client needs and specifications as required.
• Adhere to operational SOPs and KPIs set by Head Office.
• Report local changes in regulations to Country Head Office.
• Support commercial activities by visiting existing clients.

Job description

A leading port agency company based in Port Klang, Malaysia, seeks a dedicated Operations Coordinator to enhance their service delivery in the marine sector. The candidate will monitor and manage port agency operations, ensuring compliance with corporate governance and regulations. Responsibilities include coordinating with clients, managing vendor relationships, and adhering to company SOPs. The ideal candidate possesses strong communication and organizational skills, demonstrating a commitment to operational excellence. This role provides an opportunity to strengthen client relationships and support business growth.