Personal Financial Services Executive

Prosple; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a motivated individual to drive loan sales, manage dealer relationships, and ensure compliance in a dynamic financial services environment. The successful candidate will be responsible for securing quality loans, conducting thorough KYC checks, and maintaining strong business relations with stakeholders. Applicants should have strong communication skills, minimum qualifications of SPM/O Level, and ideally some experience in the Banking or Auto industry. This position offers opportunities for career growth and development.

Benefits

Career progression opportunities

Supportive environment for growth

Qualifications

• Strong communication and interpersonal skills to build business relationships.
• Fresh graduates or minimum 1 year working experience in Banking or Auto industry.
• Own transport is required.

Responsibilities

• Meet sales targets by securing new quality loans.
• Maintain relationships with internal and external stakeholders.
• Interview applicants and conduct KYC checks.

Skills

Verbal communication skills

Written communication skills

Strong negotiation skills

Interpersonal skills

Selling skills

Education

SPM/O Level or equivalent

Diploma in Business Studies or equivalent

Job description

Join Hong Leong Bank to drive loan sales, manage dealer relationships, and ensure compliance in a dynamic financial services environment.

Your role

• Meet sales targets by securing new quality loans aligned with management’s portfolio mix decisions.
• Maintain strong business relationships with internal and external stakeholders, including car dealers.
• Ensure loan application documents from dealers/customers comply with guidelines.
• Authenticate identification, income, and vehicle documents.
• Obtain customer consent before proceeding with loan applications.
• Interview applicants and conduct thorough KYC checks.
• Perform accurate data entry in LOAD$ system.
• Conduct CTOS enquiries and prepare credit recommendations or write-ups for loan applications.
• Provide daily updates to dealers on case statuses.
• Ensure timely issuance of Letter of Undertaking and follow up on HP Agreement execution.
• Serve Product Disclosure Sheet (PDS), brief customers on HP Agreement content, and witness agreement execution.
• Investigate and follow up on delayed approval and disbursement cases.
• Prepare proposals for panel dealerships and related facilities.
• Conduct site visits as required.
• Perform ad hoc duties assigned by management.
• Act as a buddy to new joiners, providing guidance and support.
• Develop and manage relationships with car dealers.
• Engage in cross‑selling efforts to provide referrals and leads for Hong Leong Group companies.
• Adhere to department SOPs, audit, compliance, and regulatory guidelines.

About you

• At least SPM/O Level, Higher Secondary/STPM/A Level/Pre‑U, Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Administration, Management, Commerce, Marketing, or equivalent.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Strong communication and interpersonal skills to build business relationships with customers and car dealers.
• Own transport.
• Strong selling and negotiation skills.
• Excellent adaptability and execution skills.
• Fresh graduates or minimum 1 year working experience in Banking or Auto industry.

Training & development

• Progressive digitisation of the employee journey to support lifelong learning and career growth.
• Opportunities to grow talent from within the organisation.
• Supportive environment for achieving career aspirations.

Career progression

• Potential to develop within a leading financial institution with regional presence.
• Opportunities to advance by contributing to diverse and inclusive teams.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.