Personal Financial Services (Sales Advisor, Credit Processing) - Executive (Start ASAP)

Prosple; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia seeks a candidate to join their team to drive loan sales and manage dealer relationships. The role requires meeting sales targets and ensuring compliance with guidelines. Ideal candidates should possess strong communication and negotiation skills, hold at least an SPM/O Level qualification, and have their own transport. Fresh graduates and candidates with up to a year of experience in banking or the auto industry are encouraged to apply. Opportunities for career progression and training are available.

Benefits

Opportunities for career progression

Training and development support

Qualifications

• At least SPM/O Level, Diploma or higher in relevant fields.
• Good verbal and written English and Bahasa Malaysia.
• Strong negotiation and selling skills.
• Own transport is required.

Responsibilities

• Drive loan sales by meeting sales targets.
• Manage dealer relationships and ensure compliance.
• Authenticate identification and financial documents.
• Conduct thorough KYC checks and interviews.

Skills

Sales skills

Communication skills

Interpersonal skills

Negotiation skills

Education

SPM/O Level or equivalent

Diploma in Business or related fields

Job description

Join Hong Leong Bank to drive loan sales, manage dealer relationships, and ensure compliance in a dynamic financial services environment.

Your role

Key responsibilities include:

• Meet sales targets by securing new quality loans aligned with management’s portfolio mix decisions.
• Maintain strong business relationships with internal and external stakeholders, including car dealers.
• Ensure loan application documents from dealers/customers comply with guidelines.
• Authenticate identification, income, and vehicle documents.
• Obtain customer consent before proceeding with loan applications.
• Interview applicants and conduct thorough KYC checks.
• Perform accurate data entry in LOAD$ system.
• Conduct CTOS enquiries and prepare credit recommendations or write-ups for loan applications.
• Provide daily updates to dealers on case statuses.
• Ensure timely issuance of Letter of Undertaking and follow up on HP Agreement execution.
• Serve Product Disclosure Sheet (PDS), brief customers on HP Agreement content, and witness agreement execution.
• Investigate and follow up on delayed approval and disbursement cases.
• Prepare proposals for panel dealerships and related facilities.
• Conduct site visits as required.
• Perform ad hoc duties assigned by management.
• Act as a buddy to new joiners, providing guidance and support.
• Develop and manage relationships with car dealers.
• Engage in cross-selling efforts to provide referrals and leads for Hong Leong Group companies.
• Adhere to department SOPs, audit, compliance, and regulatory guidelines.

About you

The company is looking for candidates who have:

• At least SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Administration, Management, Commerce, Marketing, or equivalent.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Strong communication and interpersonal skills to build business relationships with customers and car dealers.
• Own transport.
• Strong selling and negotiation skills.
• Excellent adaptability and execution skills.
• Fresh graduates or minimum 1 year working experience in Banking or Auto industry.

Training & development

• Progressive digitisation of the employee journey to support lifelong learning and career growth.
• Opportunities to grow talent from within the organisation.
• Supportive environment for achieving career aspirations.

Career progression

• Potential to develop within a leading financial institution with regional presence.
• Opportunities to advance by contributing to diverse and inclusive teams.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.