People Services Manager, Rewards & Mobility

DFI Retail Group – All Market; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail group in Petaling Jaya is seeking a People Services Manager to oversee compensation and mobility services. This role involves managing benefits programs, coordinating relocation support, and ensuring compliance with policies. The ideal candidate has over 5 years of HR operations experience, a solid background in managing teams, and proficiency in HRIS systems like SAP SuccessFactors. This position offers opportunities for process improvement and the chance to work collaboratively across various departments.

Qualifications

• 5+ years of experience in HR operations, focusing on rewards and/or mobility.
• Proven experience managing a team and driving performance.
• Strong understanding of benefits administration and global mobility frameworks.

Responsibilities

• Manage employee benefits programs administration and support compensation activities.
• Coordinate mobility support for relocation logistics and visa applications.
• Identify and implement process improvements to enhance service quality.

Skills

Team management

Stakeholder management

Compensation cycles knowledge

Attention to detail

Education

Bachelor’s degree in Human Resources or related field

Tools

SAP SuccessFactors

Workday

Job description

At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The People Services Manager, Rewards & Mobility Delivery, leads the operational delivery of compensation, benefits, and mobility services within the People Services (PS) Hub. This role ensures accurate, timely, and compliant execution of rewards and mobility processes across DFI business units, working closely with relevant Centers of Excellence (COEs), P&C Business Partners, and external vendors. The manager leads a team of specialists, fostering a high-performance culture and driving continuous improvement in service delivery. The role plays a key part in supporting the Payroll & Rewards Delivery Lead in delivering operational excellence across the function.

Rewards Delivery

• Manage the administration of employee benefits programs including enrolment, claims, renewals, and vendor coordination
• Support execution of compensation-related activities such as incentive payments, recognition programs, and compensation data updates
• Collaborate with the Rewards COE on annual compensation cycles, benchmarking, and policy rollouts
• Ensure accurate and timely processing of rewards transactions in alignment with business timelines and governance standards

Mobility Administration

• Manage transactional support for employee mobility including relocation logistics, assignment tracking, visa/work pass applications and renewals
• Coordinate with the Mobility COE and external vendors to ensure smooth execution of mobility-related services
• Ensure compliance with mobility policies and tax/legal requirements across jurisdictions
• Provide guidance and support to employees and managers throughout the mobility lifecycle

Service Delivery & Process Excellence

• Ensure consistent and efficient execution of rewards and mobility processes across business units
• Maintain SOPs, process documentation, and knowledge articles related to rewards and mobility
• Support audits and ensure compliance with internal controls and external regulations
• Identify and implement process improvements to enhance service quality and efficiency
• Lead a team of specialists, managing workload distribution, task assignment, and performance
• Provide coaching, guidance, and development opportunities to build team capability and engagement
• Foster a collaborative and service-oriented team culture
• Conduct regular performance reviews and support succession planning

Stakeholder Collaboration

• Partner with Rewards and Mobility COEs to align on delivery expectations and policy implementation
• Collaborate with Payroll, Talent Acquisition, P&C Business Partners, and external vendors to ensure seamless service delivery
• Act as a point of contact for issue resolution and stakeholder queries related to rewards and mobility

About You

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of experience in HR operations, with a focus on rewards and/or mobility
• Proven experience managing a team and driving performance
• Strong understanding of compensation cycles, benefits administration, and global mobility frameworks
• Experience in a shared services or PS Hub environment is a plus
• Proficiency in HRIS systems (e.g., SAP SuccessFactors, Workday)
• Excellent stakeholder management and problem-solving skills
• High integrity and attention to detail, with the maturity to manage sensitive and confidential data
• Ability to manage multiple priorities and drive continuous improvement initiatives

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How much notice are you required to give your current employer?

Selangor, MY