People and Culture Officer (Training)

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier luxury hotel company located in Kuala Lumpur is seeking a People & Culture Officer to manage training programs and support HR functions. The role involves recruiting interns, managing employee relations, and fostering a positive workplace culture. Ideal candidates will have a relevant diploma or degree, strong interpersonal skills, and familiarity with HR processes. This full-time position offers competitive salary and benefits, including training opportunities and complimentary accommodation at other hotels within the company.

Benefits

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other locations

Complimentary employee meals

Qualifications

• Work experience in Human Resources, Learning & Development or Training roles, preferably within hospitality.
• Familiarity with HRDF claims process.
• Proficient in reading, writing, and oral communication in English and Bahasa Malaysia.

Responsibilities

• Support general HR functions including employee data management.
• Assist in employee relations activities and conflict resolution.
• Facilitate recruitment activities for hotel staff.

Skills

Excellent interpersonal and communication skills

Highly organized with strong attention to detail

Ability to work collaboratively

Proficiency in Microsoft Office Suite

Education

Diploma or Degree in Human Resources, Hospitality Management, or Business Administration

Tools

HR software systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotel and Residences is part of a 65‑storey mixed‑use tower that will include 242 private residences, 27 serviced apartments, a 209‑key hotel and a six‑floor luxury retail podium. The hotel will feature several unique dining outlets, an executive lounge, a spa, a wellness‑focused fitness centre and a rooftop infinity pool with panoramic views of the city.

About Four Seasons Hotel Kuala Lumpur

Located in the Golden Triangle neighbourhood of Kuala Lumpur, the hotel is in the city’s thriving business and financial district. It is close to major attractions including the Petronas Twin Towers, KLCC and the Kuala Lumpur City Centre, offering designer shopping, fine dining and nightlife. The hotel overlooks the KLCC Park and is directly connected to the esplanade.

People & Culture Officer (Training)

The People & Culture Officer (Training) plays a pivotal role in supporting the Human Resources and Learning & Development functions within the hotel. This position is responsible for coordinating and facilitating training programmes, managing intern recruitment and onboarding, handling HRDF claims, administering intern allowances and schedules, and executing general HR duties including employee relations, record keeping, policy compliance and fostering a positive workplace culture.

Responsibilities

Human Resources

• Support general HR functions including employee data management, maintaining personnel files and updating HR systems.
• Assist in employee relations activities, addressing staff queries and supporting conflict resolution in accordance with company policies.
• Facilitate communication between management and employees to promote a positive work environment.
• Support recruitment activities for hotel staff, including scheduling interviews and coordinating onboarding processes.
• Ensure compliance with labour laws, hotel policies and HR best practices.
• Assist in the administration of employee benefits, attendance tracking, leave management and performance management.
• Prepare HR reports and documentation as needed for management review.

Learning & Development

• Assist the Learning & Development Manager in planning, coordinating and delivering training programmes for hotel staff.
• Handle intern recruitment, including coordinating and conducting interviews.
• Manage intern onboarding, orientation and integration into the hotel team.
• Administer intern allowances and maintain accurate records.
• Manage and monitor interns’ schedules to ensure alignment with training and operational needs.
• Assist with HRDF claims preparation and submission to ensure timely reimbursement.

Qualifications

• Diploma or Degree in Human Resources, Hospitality Management, Business Administration or related field.
• Having work experience in Human Resources, Learning & Development or Training roles, preferably within the hospitality industry is an advantage.
• Familiarity with HRDF claims process is an advantage.
• Good understanding of HR policies, labour laws and employee relations.
• Excellent interpersonal and communication skills, with the ability to interact effectively across all levels.
• Highly organised with strong attention to detail and the ability to manage multiple tasks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HR software systems.
• Ability to work collaboratively in a fast‑paced, dynamic hotel environment.
• Proactive, with a positive attitude and commitment to fostering a supportive workplace culture.
• Excellent reading, writing and oral proficiency in English language.
• Must be able to speak, read and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to Expect

Be a champion of the Golden Rule: Do unto others as you would have them do unto you.

Be part of a cohesive team with opportunities to learn, grow and develop.

Have the opportunity to engage in diverse and challenging work.

Derive a sense of pride in work well done.

Be recognised for excellence.

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.